The approach of senior public officials to information technology-related reform: lessons from India
A review of global experience suggests that information technology (IT) has great potential to contribute to public sector reform. However, the Indian reality — like that for many countries — has been more problematic, with many failures of IT‐related reform; failures that can be described as total,...
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| Veröffentlicht in: | Public administration and development 2000-08, Vol.20 (3), p.197-205 |
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| description | A review of global experience suggests that information technology (IT) has great potential to contribute to public sector reform. However, the Indian reality — like that for many countries — has been more problematic, with many failures of IT‐related reform; failures that can be described as total, partial or failures of sustainability and replication. Many factors help explain such failure, but a key component is the approach to IT and reform adopted by senior public officials. A ‘four Is’ model of approaches is described: the non‐IT approach of ‘ignore’ and the IT‐related approaches of ‘isolate’, ‘idolize’ and ‘integrate’. Analysis of Indian cases suggests that it is the last approach that is most likely to deliver reform objectives; yet it remains the least commonly adopted. Changes are therefore required in current strategies for public administration training and in the planning and management of change. Copyright © 2000 John Wiley & Sons, Ltd. |
| doi_str_mv | 10.1002/1099-162X(200008)20:3<197::AID-PAD109>3.0.CO;2-6 |
| format | Article |
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| source | Applied Social Sciences Index & Abstracts (ASSIA); Political Science Complete; PAIS Index; Worldwide Political Science Abstracts; Wiley Online Library All Journals; Business Source Complete; Periodicals Index Online |
| subjects | Accountability Adoption of Innovations Approaches Civil servants Copyright Cost control Decision making Economic statistics Failure India Information systems Information Technology Management decisions Management Styles Organizational Change Policy analysis Public Administration Public Officials Public sector Reform Reforms Social change Strategic management Studies Success |
| title | The approach of senior public officials to information technology-related reform: lessons from India |
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