Test of a Web and Paper Employee Satisfaction Survey: Comparison of Respondents and Non-Respondents
This study examined if administering an employee satisfaction survey using the Internet affected the rates or quality of employees' participation. 644 hospital employees were randomly assigned to complete a satisfaction survey using either a Web survey or a traditional paper measure. Response r...
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| Veröffentlicht in: | International journal of internet science 2007-01, Vol.2 (1) |
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| container_title | International journal of internet science |
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| creator | Gesell, Sabina B Drain, Maxwell Clark, Paul A Sullivan, Michael P |
| description | This study examined if administering an employee satisfaction survey using the Internet affected the rates or quality of employees' participation. 644 hospital employees were randomly assigned to complete a satisfaction survey using either a Web survey or a traditional paper measure. Response rates were relatively high across both modes. No evidence for a very large difference in response rates was detected. A plurality of respondents showed no preference for survey mode while the remainder tended to express a preference for the mode they had been randomly assigned to complete in this study. Respondents did not differ from non-respondents by sex, race, or education. Other response differences (such as age and employment status) are likely to be a function of the survey topic. Overall, Web and mail respondents did not differ in the level of employee satisfaction reported, the primary outcome being measured. Adapted from the source document. |
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| fulltext | fulltext |
| identifier | ISSN: 1662-5544 |
| ispartof | International journal of internet science, 2007-01, Vol.2 (1) |
| issn | 1662-5544 1662-5544 |
| language | eng |
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| source | Worldwide Political Science Abstracts; Sociological Abstracts; EZB-FREE-00999 freely available EZB journals |
| subjects | Internet Job Satisfaction Mail Surveys Questionnaires Research Design Research Responses Surveys |
| title | Test of a Web and Paper Employee Satisfaction Survey: Comparison of Respondents and Non-Respondents |
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