The move toward primary care

An OB/GYN's strategic reaction to the ever changing health care environment and its attempt to transform itself from a specialty care to a primary care provider is examined. The clinic's search for information as to which, if any, of its current OB/GYN clients would be most likely to utili...

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Veröffentlicht in:Marketing health services 1998-12, Vol.18 (4), p.18-27
Hauptverfasser: Clugston, Michael, Wren, Brent M
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container_title Marketing health services
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creator Clugston, Michael
Wren, Brent M
description An OB/GYN's strategic reaction to the ever changing health care environment and its attempt to transform itself from a specialty care to a primary care provider is examined. The clinic's search for information as to which, if any, of its current OB/GYN clients would be most likely to utilize new primary care services is also studied. It was found that single mothers, frequent users of the clinic's current services, and those clients who have personal physicians were more likely to try the clinic's new primary care services. Advertising seemed to have no effect on the current clients' likelihood of utilizing the clinics new services.
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source PAIS Index; Business Source Complete
subjects Changes
Client relationships
Customer services
Family physicians
Health care policy
Health maintenance organizations
HMOs
Market positioning
Marketing
Medical care
Medical sector
Medical service
Medicine
Mothers
Physician and patient
Physicians
Primary care
Reforms
Single parents
Social aspects
Specialty services
Statistical analysis
Strategic planning
Studies
United States
Women
Womens health
title The move toward primary care
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