Courting Customers: Assessing Consumer Racial Profiling and Other Marketplace Discrimination

Through an examination of 81 federal court decisions made between 1990 and 2002 involving customers' allegations of race and/or ethnic discrimination, the authors uncover three emergent dimensions of discrimination: (1) the type of alleged discrimination (subtle or overt), (2) the level of serv...

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Veröffentlicht in:	Journal of public policy & marketing 2005-04, Vol.24 (1), p.163-171
Hauptverfasser:	Harris, Anne-Marie G., Henderson, Geraldine R., Williams, Jerome D.
Format:	Artikel
Sprache:	eng
Schlagworte:	African Americans Civil rights Consumer protection Criminals Customer discrimination Customer relations Customers Defendants Department stores Discrimination Federal court decisions Legal aspects Marketing Minority & ethnic groups Plaintiffs Policy Watch: Commentaries and Viewpoints Racial profiling Retail stores Social aspects Studies United States
Online-Zugang:	Volltext
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