DYING TO SERVE YOU: VIOLENCE IN THE RETAIL WORKPLACE

A couple of years ago, I worked as a clerk at a large bookstore in Cambridge, Massachusetts. Clerks there often work at night, until as late as 10:00 or 11:00 PM, and often work alone. One late night, Alice (a pseudonym), a co-worker of mine, approached a man who seemed to be a customer searching fo...

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