On the design of performance measurement plans in the telecommunications industry
This paper analyzes the design of performance measurement and remedy plans that have been implemented in the telecommunications industry to ensure competitive local exchange carriers are afforded a meaningful opportunity to compete in the provision of local exchange services. It demonstrates that th...
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| Veröffentlicht in: | Telecommunications policy 2004-12, Vol.28 (11), p.801-820 |
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| Hauptverfasser: | , |
| Format: | Artikel |
| Sprache: | eng |
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| container_end_page | 820 |
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| container_issue | 11 |
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| container_title | Telecommunications policy |
| container_volume | 28 |
| creator | Wood, LisaV Sappington, DavidE.M. |
| description | This paper analyzes the design of performance measurement and remedy plans that have been implemented in the telecommunications industry to ensure competitive local exchange carriers are afforded a meaningful opportunity to compete in the provision of local exchange services. It demonstrates that the plans can impose penalties on incumbent local exchange carriers even when the incumbents provide the same or higher level of wholesale service quality to their competitors than they provide to themselves. Simulations are employed to illustrate the magnitude of these penalties. |
| doi_str_mv | 10.1016/j.telpol.2004.05.014 |
| format | Article |
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Simulations are employed to illustrate the magnitude of these penalties.</description><subject>Communication systems</subject><subject>Competitive local exchange carriers</subject><subject>Fines & penalties</subject><subject>Measurement</subject><subject>Performance evaluation</subject><subject>Performance measurement</subject><subject>Performance measurement Service quality Standards Regulation</subject><subject>Quality</subject><subject>Quality control</subject><subject>Quality of service</subject><subject>Regulation</subject><subject>Service quality</subject><subject>Studies</subject><subject>Telecommunications</subject><subject>Telecommunications industry</subject><subject>Telecommunications policy</subject><issn>0308-5961</issn><issn>1879-3258</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2004</creationdate><recordtype>article</recordtype><sourceid>X2L</sourceid><sourceid>7TQ</sourceid><recordid>eNqFkUtr3TAQhU1poLdp_0EXpovu7MzoEUubQgl9hAZCIVkLXXnc6GJbriQH7r-Pbh266KJdzEig7xyNdKrqHUKLgJcXhzbTuISxZQCiBdkCihfVDlWnG86kelntgINqpL7EV9XrlA4A2KGGXfXjdq7zA9U9Jf9zrsNQLxSHECc7O6onsmmNNNGc62W0c6r9hpf7yIVpWmfvbPbh90m_phyPb6qzwY6J3j6v59X9l893V9-am9uv11efbhonNMvNIDV0TtAeYM-4HhiXuOeoGSPkigTpPVIvgJO0aLXt9OBIoOhd13dU0PPqw-a7xPBrpZTN5JOjsYxJYU1GKiWZLAb_A7kCZFqKAr7_CzyENc7lEYZhJyUToiuQ2CAXQ0qRBrNEP9l4NAjmlIY5mC0Nc0rDgDQljSL7vskiLeT-aIjoGX403DJV2vG0OSm59aUQS1tKlSmNYmAe8lTcPm5uVD740VM0yXkqifU-ksumD_7f4zwBn1SuyQ</recordid><startdate>20041201</startdate><enddate>20041201</enddate><creator>Wood, LisaV</creator><creator>Sappington, DavidE.M.</creator><general>Elsevier Ltd</general><general>Elsevier</general><general>Butterworth-Heinemann</general><scope>DKI</scope><scope>X2L</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7SP</scope><scope>7TQ</scope><scope>8BJ</scope><scope>8FD</scope><scope>DHY</scope><scope>DON</scope><scope>FQK</scope><scope>JBE</scope><scope>L7M</scope></search><sort><creationdate>20041201</creationdate><title>On the design of performance measurement plans in the telecommunications industry</title><author>Wood, LisaV ; Sappington, DavidE.M.</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c492t-f5907c4eb00b239f2351b31922e138e4e9b1ed403e5a1a9a79fce414dc7d7e1b3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2004</creationdate><topic>Communication systems</topic><topic>Competitive local exchange carriers</topic><topic>Fines & penalties</topic><topic>Measurement</topic><topic>Performance evaluation</topic><topic>Performance measurement</topic><topic>Performance measurement Service quality Standards Regulation</topic><topic>Quality</topic><topic>Quality control</topic><topic>Quality of service</topic><topic>Regulation</topic><topic>Service quality</topic><topic>Studies</topic><topic>Telecommunications</topic><topic>Telecommunications industry</topic><topic>Telecommunications policy</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Wood, LisaV</creatorcontrib><creatorcontrib>Sappington, DavidE.M.</creatorcontrib><collection>RePEc IDEAS</collection><collection>RePEc</collection><collection>CrossRef</collection><collection>Electronics & Communications Abstracts</collection><collection>PAIS Index</collection><collection>International Bibliography of the Social Sciences (IBSS)</collection><collection>Technology Research Database</collection><collection>PAIS International</collection><collection>PAIS International (Ovid)</collection><collection>International Bibliography of the Social Sciences</collection><collection>International Bibliography of the Social Sciences</collection><collection>Advanced Technologies Database with Aerospace</collection><jtitle>Telecommunications policy</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Wood, LisaV</au><au>Sappington, DavidE.M.</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>On the design of performance measurement plans in the telecommunications industry</atitle><jtitle>Telecommunications policy</jtitle><date>2004-12-01</date><risdate>2004</risdate><volume>28</volume><issue>11</issue><spage>801</spage><epage>820</epage><pages>801-820</pages><issn>0308-5961</issn><eissn>1879-3258</eissn><coden>TEPODJ</coden><abstract>This paper analyzes the design of performance measurement and remedy plans that have been implemented in the telecommunications industry to ensure competitive local exchange carriers are afforded a meaningful opportunity to compete in the provision of local exchange services. 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| fulltext | fulltext |
| identifier | ISSN: 0308-5961 |
| ispartof | Telecommunications policy, 2004-12, Vol.28 (11), p.801-820 |
| issn | 0308-5961 1879-3258 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_58852540 |
| source | RePEc; PAIS Index; Elsevier ScienceDirect Journals |
| subjects | Communication systems Competitive local exchange carriers Fines & penalties Measurement Performance evaluation Performance measurement Performance measurement Service quality Standards Regulation Quality Quality control Quality of service Regulation Service quality Studies Telecommunications Telecommunications industry Telecommunications policy |
| title | On the design of performance measurement plans in the telecommunications industry |
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