Understanding service quality in the new public sector: An exploration of relationships in the process of funding social housing

Highlights the increasing emphasis on customers and service quality in the new public sector. Emphasises the bias towards hard, easily quantifiable data and a focus on external customers in the measurement of service quality. Explores relationships through which grants for social housing are bid for...

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Bibliographische Detailangaben

Veröffentlicht in:	The International journal of public sector management 1999, Vol.12 (4), p.366-380
Hauptverfasser:	Williams, Christine S, Saunders, Mark N K, Staughton, Roy V W
Format:	Artikel
Sprache:	eng
Schlagworte:	Authority Customer services Financing Funding Housing Internal customers Joint planning Lessors Public sector Quality of service Relationship Social housing
Online-Zugang:	Volltext
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