Work status and organizational citizenship behavior: a field study of restaurant employees

This survey-based field study of 257 service employees developed and tested a model of differences in the organizational citizenship behavior of full-time and part-time employees based on social exchange theory. Questionnaire data from matched pairs of employees and their supervisors demonstrated th...

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Veröffentlicht in:	Journal of organizational behavior 2001-08, Vol.22 (5), p.517-536
Hauptverfasser:	Stamper, Christina L., Dyne, Linn Van
Format:	Artikel
Sprache:	eng
Schlagworte:	Behavior Citizenship status Comparative analysis Cooperation Corporate bureaucracy Corporate culture Customer satisfaction Customer services Employees Employment Field study Full employment Manager behavior Organizational behavior Organizational citizenship behaviour Organizational culture Part time employment Restaurants Saliency Social exchange theory Studies Turnover USA Work status Workforce
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