Music and on-hold waiting time
Members of the general public called a special telephone number in response to a newspaper advertisement asking for research volunteers. They were placed on hold, and the nature of the on‐hold stimuli was manipulated. The principal measures were actual waiting time, estimated waiting time and adject...
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| Veröffentlicht in: | The British journal of psychology 1999-02, Vol.90 (1), p.161-164 |
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| container_title | The British journal of psychology |
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| creator | North, Adrian C. Hargreaves, David J. Mckendrick, Jennifer |
| description | Members of the general public called a special telephone number in response to a newspaper advertisement asking for research volunteers. They were placed on hold, and the nature of the on‐hold stimuli was manipulated. The principal measures were actual waiting time, estimated waiting time and adjectival ratings of the on‐hold stimuli. These indicated that on‐hold waiting time is influenced positively by stimuli that are liked and those which ‘fit’ callers' expectations. Furthermore, variations in actual waiting time cannot be attributed to the distorting effect of on‐hold stimuli on callers internal timing mechanisms. |
| doi_str_mv | 10.1348/000712699161215 |
| format | Article |
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They were placed on hold, and the nature of the on‐hold stimuli was manipulated. The principal measures were actual waiting time, estimated waiting time and adjectival ratings of the on‐hold stimuli. These indicated that on‐hold waiting time is influenced positively by stimuli that are liked and those which ‘fit’ callers' expectations. Furthermore, variations in actual waiting time cannot be attributed to the distorting effect of on‐hold stimuli on callers internal timing mechanisms.</description><identifier>ISSN: 0007-1269</identifier><identifier>EISSN: 2044-8295</identifier><identifier>DOI: 10.1348/000712699161215</identifier><identifier>CODEN: BJSGAE</identifier><language>eng</language><publisher>Oxford, UK: Blackwell Publishing Ltd</publisher><subject>Applied psychology ; Biological and medical sciences ; Contests ; Expenditure ; Factors ; Fundamental and applied biological sciences. 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They were placed on hold, and the nature of the on‐hold stimuli was manipulated. The principal measures were actual waiting time, estimated waiting time and adjectival ratings of the on‐hold stimuli. These indicated that on‐hold waiting time is influenced positively by stimuli that are liked and those which ‘fit’ callers' expectations. Furthermore, variations in actual waiting time cannot be attributed to the distorting effect of on‐hold stimuli on callers internal timing mechanisms.</description><subject>Applied psychology</subject><subject>Biological and medical sciences</subject><subject>Contests</subject><subject>Expenditure</subject><subject>Factors</subject><subject>Fundamental and applied biological sciences. Psychology</subject><subject>Listening</subject><subject>Miscellaneous</subject><subject>Music</subject><subject>Newspaper advertising</subject><subject>Perception</subject><subject>Psychological aspects</subject><subject>Psychology</subject><subject>Psychology. Psychoanalysis. Psychiatry</subject><subject>Psychology. Psychophysiology</subject><subject>Research methods</subject><subject>Telephone</subject><subject>Telephones</subject><subject>Telephony</subject><subject>Temporal dimension</subject><subject>Time perception</subject><subject>Waiting times</subject><issn>0007-1269</issn><issn>2044-8295</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>1999</creationdate><recordtype>article</recordtype><sourceid>0R3</sourceid><sourceid>ACFII</sourceid><sourceid>HYQOX</sourceid><sourceid>K30</sourceid><sourceid>~OC</sourceid><sourceid>~PJ</sourceid><sourceid>7QJ</sourceid><sourceid>8G5</sourceid><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>AVQMV</sourceid><sourceid>AZQEC</sourceid><sourceid>BEC</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><sourceid>GNUQQ</sourceid><sourceid>GUQSH</sourceid><sourceid>K50</sourceid><sourceid>M1D</sourceid><sourceid>M2O</sourceid><recordid>eNqN0s1PFDEUAPCJ0cQVPXMzGyWGAwP9mH4dcaMrZGEhq_HYdNo3Y3F2BtuZIP893SyRLFmC6aFJ-3sv7Xsvy3YxOsS0kEcIIYEJVwpzTDB7kY0IKopcEsVeZqPVbb66fp29ifEKIYyVUKPs_dkQvR2b1o27Nv_VNW58Y3zv23rc-yW8zV5Vponw7n7fyX58_fJ98i2fzacnk-NZbnnBaC6A07JUAqyCUriKOFSAw8iUCByRBqwVXFSCYGsKWhKQEizB1LlKgkOc7mSf1nmvQ_dngNjrpY8Wmsa00A1RMyEYQRQ9C6nkkmGkEvzwCF51Q2jTJzRWikkiuEzo45OIKMokk4omdbBWtWlA-7bq-mBsDS0E03QtVD4dH7OCIJY6kHi-haflYOntNr-_4RPp4W9fmyFGfbI4_18qp7MNerCN2q5poAadujeZb_CjNbehizFApa-DX5pwqzHSq_nSj-YrRezd185Ea5oqmNb6-BDGRSreqmF0zW7Sr2-fy6o_n84vMH2ooY_p1f-iTPituaCC6Z_nU322wJfyYjHRp_QOxB3mLg</recordid><startdate>199902</startdate><enddate>199902</enddate><creator>North, Adrian C.</creator><creator>Hargreaves, David J.</creator><creator>Mckendrick, Jennifer</creator><general>Blackwell Publishing Ltd</general><general>British Psychological Society</general><general>John Wiley & Sons, Inc</general><general>Cambridge University Press</general><scope>BSCLL</scope><scope>IQODW</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>8GL</scope><scope>ISN</scope><scope>0R3</scope><scope>ACFII</scope><scope>ANHVI</scope><scope>FBAQO</scope><scope>FUVTR</scope><scope>HYQOX</scope><scope>ICWRT</scope><scope>JSICY</scope><scope>K30</scope><scope>PAAUG</scope><scope>PAWHS</scope><scope>PAWZZ</scope><scope>PAXOH</scope><scope>PBHAV</scope><scope>PBQSW</scope><scope>PBYQZ</scope><scope>PCIWU</scope><scope>PCMID</scope><scope>PCZJX</scope><scope>PDGRG</scope><scope>PDWWI</scope><scope>PETMR</scope><scope>PFVGT</scope><scope>PGXDX</scope><scope>PIHIL</scope><scope>PISVA</scope><scope>PJCTQ</scope><scope>PJTMS</scope><scope>PLCHJ</scope><scope>PMHAD</scope><scope>PNQDJ</scope><scope>POUND</scope><scope>PPLAD</scope><scope>PQAPC</scope><scope>PQCAN</scope><scope>PQCMW</scope><scope>PQEME</scope><scope>PQHKH</scope><scope>PQMID</scope><scope>PQNCT</scope><scope>PQNET</scope><scope>PQSCT</scope><scope>PQSET</scope><scope>PSVJG</scope><scope>PVMQY</scope><scope>PZGFC</scope><scope>~OC</scope><scope>~PJ</scope><scope>0-V</scope><scope>3V.</scope><scope>7QJ</scope><scope>7RV</scope><scope>7X7</scope><scope>7XB</scope><scope>88E</scope><scope>88G</scope><scope>88I</scope><scope>88J</scope><scope>8AF</scope><scope>8AO</scope><scope>8BJ</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>8G5</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>AN0</scope><scope>AVQMV</scope><scope>AZQEC</scope><scope>BEC</scope><scope>BENPR</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FQK</scope><scope>FYUFA</scope><scope>GHDGH</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>HCIFZ</scope><scope>HEHIP</scope><scope>JBE</scope><scope>K50</scope><scope>K9-</scope><scope>K9.</scope><scope>M0R</scope><scope>M0S</scope><scope>M1D</scope><scope>M1P</scope><scope>M2M</scope><scope>M2O</scope><scope>M2P</scope><scope>M2R</scope><scope>M2S</scope><scope>MBDVC</scope><scope>NAPCQ</scope><scope>PADUT</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>PSYQQ</scope><scope>Q9U</scope><scope>S0X</scope></search><sort><creationdate>199902</creationdate><title>Music and on-hold waiting time</title><author>North, Adrian C. ; Hargreaves, David J. ; Mckendrick, Jennifer</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c6453-7e63bb97ec9eb7df2d04ed10ab0ed28aecc767f721ca43b2e88ec213ddf8ed063</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>1999</creationdate><topic>Applied psychology</topic><topic>Biological and medical sciences</topic><topic>Contests</topic><topic>Expenditure</topic><topic>Factors</topic><topic>Fundamental and applied biological sciences. 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| fulltext | fulltext |
| identifier | ISSN: 0007-1269 |
| ispartof | The British journal of psychology, 1999-02, Vol.90 (1), p.161-164 |
| issn | 0007-1269 2044-8295 |
| language | eng |
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| source | Wiley Journals; Periodicals Index Online; EBSCOhost Business Source Complete; Applied Social Sciences Index & Abstracts (ASSIA) |
| subjects | Applied psychology Biological and medical sciences Contests Expenditure Factors Fundamental and applied biological sciences. Psychology Listening Miscellaneous Music Newspaper advertising Perception Psychological aspects Psychology Psychology. Psychoanalysis. Psychiatry Psychology. Psychophysiology Research methods Telephone Telephones Telephony Temporal dimension Time perception Waiting times |
| title | Music and on-hold waiting time |
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