What's in a Name? Using Card Sorting to Evaluate Branding in an Academic Library's Web Site

Libraries are pressed to effectively promote use of the tools they provide users as well as their role in creating, selecting, and purchasing them. Applying “brand names” generated within the library is one promotional strategy. Usability testing at one academic library demonstrated how the card sor...

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Veröffentlicht in:College & research libraries 2008-05, Vol.69 (3), p.242-250
Hauptverfasser: HEPBURN, Peter, LEWIS, Krystal M
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container_title College & research libraries
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creator HEPBURN, Peter
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description Libraries are pressed to effectively promote use of the tools they provide users as well as their role in creating, selecting, and purchasing them. Applying “brand names” generated within the library is one promotional strategy. Usability testing at one academic library demonstrated how the card sorting technique can be used to evaluate branding efforts. The study found that library users do not recognize or comprehend library brand names in the absence of a consistent approach to branding even if they do use the services that have been branded.
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source DOAJ Directory of Open Access Journals; EZB-FREE-00999 freely available EZB journals; EBSCOhost Education Source
subjects Academic libraries
Branding
Exact sciences and technology
Information and communication sciences
Information science. Documentation
Information service management
Internet resources
Libraries
Library and documentation centre management
Library collections
Promotion
Scholarly publishing
Sciences and techniques of general use
User service management
Web sites
title What's in a Name? Using Card Sorting to Evaluate Branding in an Academic Library's Web Site
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