User involvement and user satisfaction with information-seeking activity
This paper presents the result of an empirical study that investigates user involvement and user satisfaction in the context of information-seeking activity. This study adopts the definition of user involvement as the psychological state of the importance and personal relevance that users attach to...
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| Veröffentlicht in: | European journal of information systems 2005-12, Vol.14 (4), p.361-370 |
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| container_end_page | 370 |
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| container_title | European journal of information systems |
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| creator | Santosa, Paulus Insap Wei, Kwok Kee Chan, Hock Chuan |
| description | This paper presents the result of an empirical study that investigates user involvement and user satisfaction in the context of information-seeking activity. This study adopts the definition of user involvement as the psychological state of the importance and personal relevance that users attach to a given system. Following Celsi and Olson, intrinsic and situational motivators were considered as two antecedents of user involvement. These two types of motivator were treated as formative exogenous variables, while user involvement and user satisfaction were treated as reflective mediating endogenous variable and final endogenous variable, respectively. Five hypotheses were proposed, and all were supported by the data from a laboratory experiment. This paper also reports two other interesting findings. First, intrinsic motivators have a stronger positive effect on user involvement than situational motivators have. Second, situational motivators have a stronger positive effect on user satisfaction than intrinsic motivators have. The discussion part explains these interesting findings. |
| doi_str_mv | 10.1057/palgrave.ejis.3000545 |
| format | Article |
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This study adopts the definition of user involvement as the psychological state of the importance and personal relevance that users attach to a given system. Following Celsi and Olson, intrinsic and situational motivators were considered as two antecedents of user involvement. These two types of motivator were treated as formative exogenous variables, while user involvement and user satisfaction were treated as reflective mediating endogenous variable and final endogenous variable, respectively. Five hypotheses were proposed, and all were supported by the data from a laboratory experiment. This paper also reports two other interesting findings. First, intrinsic motivators have a stronger positive effect on user involvement than situational motivators have. Second, situational motivators have a stronger positive effect on user satisfaction than intrinsic motivators have. 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This study adopts the definition of user involvement as the psychological state of the importance and personal relevance that users attach to a given system. Following Celsi and Olson, intrinsic and situational motivators were considered as two antecedents of user involvement. These two types of motivator were treated as formative exogenous variables, while user involvement and user satisfaction were treated as reflective mediating endogenous variable and final endogenous variable, respectively. Five hypotheses were proposed, and all were supported by the data from a laboratory experiment. This paper also reports two other interesting findings. First, intrinsic motivators have a stronger positive effect on user involvement than situational motivators have. Second, situational motivators have a stronger positive effect on user satisfaction than intrinsic motivators have. The discussion part explains these interesting findings.</description><subject>Attitudes</subject><subject>Communication</subject><subject>Customer satisfaction</subject><subject>Data analysis</subject><subject>experiment</subject><subject>Filtering systems</subject><subject>Hypotheses</subject><subject>information seeking</subject><subject>Information seeking behaviour</subject><subject>Information systems</subject><subject>Internet</subject><subject>intrinsic motivators</subject><subject>Literature reviews</subject><subject>Motivation</subject><subject>PLS-Graph</subject><subject>Psychological aspects</subject><subject>Search engines</subject><subject>situational motivators</subject><subject>Studies</subject><subject>User interface</subject><subject>User satisfaction</subject><subject>Web site 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systems</jtitle><date>2005-12-01</date><risdate>2005</risdate><volume>14</volume><issue>4</issue><spage>361</spage><epage>370</epage><pages>361-370</pages><issn>0960-085X</issn><eissn>1476-9344</eissn><abstract>This paper presents the result of an empirical study that investigates user involvement and user satisfaction in the context of information-seeking activity. This study adopts the definition of user involvement as the psychological state of the importance and personal relevance that users attach to a given system. Following Celsi and Olson, intrinsic and situational motivators were considered as two antecedents of user involvement. These two types of motivator were treated as formative exogenous variables, while user involvement and user satisfaction were treated as reflective mediating endogenous variable and final endogenous variable, respectively. Five hypotheses were proposed, and all were supported by the data from a laboratory experiment. This paper also reports two other interesting findings. First, intrinsic motivators have a stronger positive effect on user involvement than situational motivators have. Second, situational motivators have a stronger positive effect on user satisfaction than intrinsic motivators have. 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| language | eng |
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| subjects | Attitudes Communication Customer satisfaction Data analysis experiment Filtering systems Hypotheses information seeking Information seeking behaviour Information systems Internet intrinsic motivators Literature reviews Motivation PLS-Graph Psychological aspects Search engines situational motivators Studies User interface User satisfaction Web site design |
| title | User involvement and user satisfaction with information-seeking activity |
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