Communication Study: Quality of communication during telephone triage at Dutch out-of-hours centres

Objective: To assess the quality of communication skills of triagists, working at out-of-hours (OOH) centres, and to determine the correlation between the communication score and the duration of the telephone consultation. Methods Telephone incognito standardised patients (TISPs) called 17 OOH centr...

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Veröffentlicht in:	Patient education and counseling 2009-02, Vol.74 (2), p.174-178
Hauptverfasser:	Derkx, Hay P, Rethans, Jan-Joost E, Maiburg, Bas H, Winkens, Ron A, Muijtjens, Arno M, van Rooij, Harrie G, Knottnerus, J Andre
Format:	Artikel
Sprache:	eng
Schlagworte:	Assessment Communication skills Patients Primary health care Qualitative research Triage
Online-Zugang:	Volltext
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