Consumer complaints and redress: an important mechanism for protecting and empowering consumers1

This paper explores a consumer complaint programme as a tool for empowering consumers, using the consumer complaint programme of a United States federal agency as a case study. After describing the structure and role of the Federal Reserve System (the central bank of the United States) in handling c...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	International journal of consumer studies 2002-09, Vol.26 (3), p.217-226
Hauptverfasser:	Hogarth, Jeanne M., English, Maureen P.
Format:	Artikel
Sprache:	eng
Schlagworte:	Complaints procedures Consumer behaviour consumer complaints Consumer protection Consumer rights Financial institutions financial services USA
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!