An Exploratory Study into Failure in Successful Organizations: The Case of Marks & Spencer
Marks & Spencer (M&S) was one of the world’s great retailers, enjoying legendary and iconic status, being often held up as one of the best managed and admired businesses in the world. Its ‘fall from grace’ has been spectacular and dramatic and the company is currently fighting for its life....
Gespeichert in:
| Veröffentlicht in: | British journal of management 2002-03, Vol.13 (1), p.15-29 |
|---|---|
| Hauptverfasser: | , , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 29 |
|---|---|
| container_issue | 1 |
| container_start_page | 15 |
| container_title | British journal of management |
| container_volume | 13 |
| creator | Mellahi, K. Jackson, P. Sparks, L. |
| description | Marks & Spencer (M&S) was one of the world’s great retailers, enjoying legendary and iconic status, being often held up as one of the best managed and admired businesses in the world. Its ‘fall from grace’ has been spectacular and dramatic and the company is currently fighting for its life. Based on extensive in‐depth interviews with company managers and utilizing a case‐study approach, this paper provides an exploratory study into failure at M&S and presents this in the context of the wider literature on organizational and managerial failure. It concludes that whilst external factors in the various trading environments affected the business, there were internal aspects of the crisis which exacerbated the situation and the problems. |
| doi_str_mv | 10.1111/1467-8551.00220 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_miscellaneous_39080303</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>119628315</sourcerecordid><originalsourceid>FETCH-LOGICAL-c3800-bd64125eafaa26a5d02df8e39722f0e41a5189320f10cac955befa5802b3e31d3</originalsourceid><addsrcrecordid>eNqFkDlPwzAYQCMEEufMajF0S_lsxznYoIJyFDq0CMRiuclnSAlxsRPR8utxCWJgwYuv9yzrBcEhhT7145hGcRKmQtA-AGOwEez8nmz6NUQi5DRh28Guc3MAfxknO8HTaU3Ol4vKWNUYuyKTpi1WpKwbQy5UWbUW_YZM2jxH53RbkbF9VnX5qZrS1O6ETF-QDJRDYjS5VfbVkR6ZLLDO0e4HW1pVDg9-5r3g_uJ8OrgMR-Ph1eB0FOY8BQhnRRxRJlBppVisRAGs0CnyLGFMA0ZUCZpmnIGmkKs8E2KGWokU2IwjpwXfC3rduwtr3lt0jXwrXY5VpWo0rZM8gxQ4cA8e_QHnprW1_5tkLItSSmPw0HEH5dY4Z1HLhS3flF1JCnIdWq6zynVW-R3aG1FnfJQVrv7D5dn1-LbTwk4rXYPLX803lHHCEyEf7oZy-vQQiRv2KBP-BXs7jTU</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>229481160</pqid></control><display><type>article</type><title>An Exploratory Study into Failure in Successful Organizations: The Case of Marks & Spencer</title><source>Wiley Online Library Journals Frontfile Complete</source><source>Business Source Complete</source><creator>Mellahi, K. ; Jackson, P. ; Sparks, L.</creator><creatorcontrib>Mellahi, K. ; Jackson, P. ; Sparks, L.</creatorcontrib><description>Marks & Spencer (M&S) was one of the world’s great retailers, enjoying legendary and iconic status, being often held up as one of the best managed and admired businesses in the world. Its ‘fall from grace’ has been spectacular and dramatic and the company is currently fighting for its life. Based on extensive in‐depth interviews with company managers and utilizing a case‐study approach, this paper provides an exploratory study into failure at M&S and presents this in the context of the wider literature on organizational and managerial failure. It concludes that whilst external factors in the various trading environments affected the business, there were internal aspects of the crisis which exacerbated the situation and the problems.</description><identifier>ISSN: 1045-3172</identifier><identifier>EISSN: 1467-8551</identifier><identifier>DOI: 10.1111/1467-8551.00220</identifier><identifier>CODEN: BJMAE4</identifier><language>eng</language><publisher>Oxford, UK and Boston, USA: Blackwell Publishers Ltd</publisher><subject>Brands ; Business failures ; Business reputation ; Case studies ; Crisis management ; Failure ; Leadership ; Management ; Organizational change ; Organizational dysfunctions ; Organizational structure ; Reform ; Retail stores ; Retail trade</subject><ispartof>British journal of management, 2002-03, Vol.13 (1), p.15-29</ispartof><rights>British Academy of Management 2002</rights><rights>Copyright Blackwell Publishers Mar 2002</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c3800-bd64125eafaa26a5d02df8e39722f0e41a5189320f10cac955befa5802b3e31d3</citedby></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://onlinelibrary.wiley.com/doi/pdf/10.1111%2F1467-8551.00220$$EPDF$$P50$$Gwiley$$H</linktopdf><linktohtml>$$Uhttps://onlinelibrary.wiley.com/doi/full/10.1111%2F1467-8551.00220$$EHTML$$P50$$Gwiley$$H</linktohtml><link.rule.ids>314,776,780,1411,27901,27902,45550,45551</link.rule.ids></links><search><creatorcontrib>Mellahi, K.</creatorcontrib><creatorcontrib>Jackson, P.</creatorcontrib><creatorcontrib>Sparks, L.</creatorcontrib><title>An Exploratory Study into Failure in Successful Organizations: The Case of Marks & Spencer</title><title>British journal of management</title><description>Marks & Spencer (M&S) was one of the world’s great retailers, enjoying legendary and iconic status, being often held up as one of the best managed and admired businesses in the world. Its ‘fall from grace’ has been spectacular and dramatic and the company is currently fighting for its life. Based on extensive in‐depth interviews with company managers and utilizing a case‐study approach, this paper provides an exploratory study into failure at M&S and presents this in the context of the wider literature on organizational and managerial failure. It concludes that whilst external factors in the various trading environments affected the business, there were internal aspects of the crisis which exacerbated the situation and the problems.</description><subject>Brands</subject><subject>Business failures</subject><subject>Business reputation</subject><subject>Case studies</subject><subject>Crisis management</subject><subject>Failure</subject><subject>Leadership</subject><subject>Management</subject><subject>Organizational change</subject><subject>Organizational dysfunctions</subject><subject>Organizational structure</subject><subject>Reform</subject><subject>Retail stores</subject><subject>Retail trade</subject><issn>1045-3172</issn><issn>1467-8551</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2002</creationdate><recordtype>article</recordtype><recordid>eNqFkDlPwzAYQCMEEufMajF0S_lsxznYoIJyFDq0CMRiuclnSAlxsRPR8utxCWJgwYuv9yzrBcEhhT7145hGcRKmQtA-AGOwEez8nmz6NUQi5DRh28Guc3MAfxknO8HTaU3Ol4vKWNUYuyKTpi1WpKwbQy5UWbUW_YZM2jxH53RbkbF9VnX5qZrS1O6ETF-QDJRDYjS5VfbVkR6ZLLDO0e4HW1pVDg9-5r3g_uJ8OrgMR-Ph1eB0FOY8BQhnRRxRJlBppVisRAGs0CnyLGFMA0ZUCZpmnIGmkKs8E2KGWokU2IwjpwXfC3rduwtr3lt0jXwrXY5VpWo0rZM8gxQ4cA8e_QHnprW1_5tkLItSSmPw0HEH5dY4Z1HLhS3flF1JCnIdWq6zynVW-R3aG1FnfJQVrv7D5dn1-LbTwk4rXYPLX803lHHCEyEf7oZy-vQQiRv2KBP-BXs7jTU</recordid><startdate>200203</startdate><enddate>200203</enddate><creator>Mellahi, K.</creator><creator>Jackson, P.</creator><creator>Sparks, L.</creator><general>Blackwell Publishers Ltd</general><general>Blackwell Publishing Ltd</general><scope>BSCLL</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>8BJ</scope><scope>FQK</scope><scope>JBE</scope></search><sort><creationdate>200203</creationdate><title>An Exploratory Study into Failure in Successful Organizations: The Case of Marks & Spencer</title><author>Mellahi, K. ; Jackson, P. ; Sparks, L.</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c3800-bd64125eafaa26a5d02df8e39722f0e41a5189320f10cac955befa5802b3e31d3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2002</creationdate><topic>Brands</topic><topic>Business failures</topic><topic>Business reputation</topic><topic>Case studies</topic><topic>Crisis management</topic><topic>Failure</topic><topic>Leadership</topic><topic>Management</topic><topic>Organizational change</topic><topic>Organizational dysfunctions</topic><topic>Organizational structure</topic><topic>Reform</topic><topic>Retail stores</topic><topic>Retail trade</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Mellahi, K.</creatorcontrib><creatorcontrib>Jackson, P.</creatorcontrib><creatorcontrib>Sparks, L.</creatorcontrib><collection>Istex</collection><collection>CrossRef</collection><collection>International Bibliography of the Social Sciences (IBSS)</collection><collection>International Bibliography of the Social Sciences</collection><collection>International Bibliography of the Social Sciences</collection><jtitle>British journal of management</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Mellahi, K.</au><au>Jackson, P.</au><au>Sparks, L.</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>An Exploratory Study into Failure in Successful Organizations: The Case of Marks & Spencer</atitle><jtitle>British journal of management</jtitle><date>2002-03</date><risdate>2002</risdate><volume>13</volume><issue>1</issue><spage>15</spage><epage>29</epage><pages>15-29</pages><issn>1045-3172</issn><eissn>1467-8551</eissn><coden>BJMAE4</coden><abstract>Marks & Spencer (M&S) was one of the world’s great retailers, enjoying legendary and iconic status, being often held up as one of the best managed and admired businesses in the world. Its ‘fall from grace’ has been spectacular and dramatic and the company is currently fighting for its life. Based on extensive in‐depth interviews with company managers and utilizing a case‐study approach, this paper provides an exploratory study into failure at M&S and presents this in the context of the wider literature on organizational and managerial failure. It concludes that whilst external factors in the various trading environments affected the business, there were internal aspects of the crisis which exacerbated the situation and the problems.</abstract><cop>Oxford, UK and Boston, USA</cop><pub>Blackwell Publishers Ltd</pub><doi>10.1111/1467-8551.00220</doi><tpages>15</tpages></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 1045-3172 |
| ispartof | British journal of management, 2002-03, Vol.13 (1), p.15-29 |
| issn | 1045-3172 1467-8551 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_39080303 |
| source | Wiley Online Library Journals Frontfile Complete; Business Source Complete |
| subjects | Brands Business failures Business reputation Case studies Crisis management Failure Leadership Management Organizational change Organizational dysfunctions Organizational structure Reform Retail stores Retail trade |
| title | An Exploratory Study into Failure in Successful Organizations: The Case of Marks & Spencer |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-02-13T09%3A00%3A26IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=An%20Exploratory%20Study%20into%20Failure%20in%20Successful%20Organizations:%20The%20Case%20of%20Marks%20&%20Spencer&rft.jtitle=British%20journal%20of%20management&rft.au=Mellahi,%20K.&rft.date=2002-03&rft.volume=13&rft.issue=1&rft.spage=15&rft.epage=29&rft.pages=15-29&rft.issn=1045-3172&rft.eissn=1467-8551&rft.coden=BJMAE4&rft_id=info:doi/10.1111/1467-8551.00220&rft_dat=%3Cproquest_cross%3E119628315%3C/proquest_cross%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=229481160&rft_id=info:pmid/&rfr_iscdi=true |