The Ethics of Quality: Problems and Preconditions

A number of advocates for TQM contend that firms who embrace TQM will automatically and naturally act in ethically sound ways (Roth, 1993; Pace, 1999; Steeples, 1994). This claim is a strong one. This paper assesses its truth. We consider the many ways in which quality initiatives, if undertaken in...

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Veröffentlicht in:	Journal of business ethics 2003-04, Vol.44 (1), p.37-48
Hauptverfasser:	Nayebpour, Mohamad R., Koehn, Daryl
Format:	Artikel
Sprache:	eng
Schlagworte:	Business Business ethics Business management Business structures Business studies Consumer goods industries Cooperation Corporations Customer satisfaction Customers Employees Enterprises Ethical behavior Ethics Internal customers Listening comprehension Management Mindfulness Organizations Productivity Quality management Social ethics Studies Total quality
Online-Zugang:	Volltext
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