The Ethics of Quality: Problems and Preconditions
A number of advocates for TQM contend that firms who embrace TQM will automatically and naturally act in ethically sound ways (Roth, 1993; Pace, 1999; Steeples, 1994). This claim is a strong one. This paper assesses its truth. We consider the many ways in which quality initiatives, if undertaken in...
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| Veröffentlicht in: | Journal of business ethics 2003-04, Vol.44 (1), p.37-48 |
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| container_title | Journal of business ethics |
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| creator | Nayebpour, Mohamad R. Koehn, Daryl |
| description | A number of advocates for TQM contend that firms who embrace TQM will automatically and naturally act in ethically sound ways (Roth, 1993; Pace, 1999; Steeples, 1994). This claim is a strong one. This paper assesses its truth. We consider the many ways in which quality initiatives, if undertaken in good faith, can foster sound ethics. We explore the various ways in which TQM presupposes, and thus cannot engender, ethical behavior. And, finally, we identify some of the ethical blind spots in quality initiatives and TQM. We propose that if TQM is undertaken by thoughtful people who take steps to correct its ethical blind spots and who understand the need for an ethical underpinning, then TQM and ethics will prove mutually reinforcing. |
| doi_str_mv | 10.1023/A:1023282307686 |
| format | Article |
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| ispartof | Journal of business ethics, 2003-04, Vol.44 (1), p.37-48 |
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| source | PAIS Index; SpringerLink Journals; EBSCOhost Business Source Complete; Jstor Complete Legacy; Education Source |
| subjects | Business Business ethics Business management Business structures Business studies Consumer goods industries Cooperation Corporations Customer satisfaction Customers Employees Enterprises Ethical behavior Ethics Internal customers Listening comprehension Management Mindfulness Organizations Productivity Quality management Social ethics Studies Total quality |
| title | The Ethics of Quality: Problems and Preconditions |
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