Measuring Corporate Performance by Building on the Stakeholders Model of Business Ethics
The main thesis guiding the conceptual development of our corporate performance measurement model is that business success - defined as long-term survival and growth - is determined by relationship quality (1) among the various organizational departments (internal stakeholders), (2) between internal...
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| Veröffentlicht in: | Journal of business ethics 2002-02, Vol.35 (3), p.143-162 |
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| container_title | Journal of business ethics |
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| creator | Sirgy, M. Joseph |
| description | The main thesis guiding the conceptual development of our corporate performance measurement model is that business success - defined as long-term survival and growth - is determined by relationship quality (1) among the various organizational departments (internal stakeholders), (2) between internal and external stakeholders, and (3) between internal and distal stakeholders. Relationship quality among internal stakeholders is conceptualized and operationalized in terms of internal service quality. Relationship quality between internal and external stakeholders is conceptualized and operationalized in terms of external service quality. Relationship quality between internal and distal stakeholders is conceptualized and operationalized in terms of company goodwill. Thus, corporate performance of manufacturing firms can be measured by a survey of representatives of internal, external, and distal stakeholders. Corporate strategies can be developed as a direct function of strengths and weaknesses uncovered by corporate performance measurement. |
| doi_str_mv | 10.1023/A:1013856421897 |
| format | Article |
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| ispartof | Journal of business ethics, 2002-02, Vol.35 (3), p.143-162 |
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| source | Jstor Complete Legacy; Education Source; PAIS Index; SpringerLink Journals; Business Source Complete |
| subjects | Accounting Advocacy Annual reports Business ethics Business structures Business studies Calculus Chief executive officers Community Competition Corporate planning Customer services Customers Departments Economic performance Employees Financial management Higher education Labor management relations Labor unions Logistics management Manufacturing Market shares Marketing Marketing management Measurement Performance evaluation Production management Quality of life Quality of service Risk management Sales management Social responsibility Stakeholder Stakeholders Stockholders Strategic business units Studies Success Traditions |
| title | Measuring Corporate Performance by Building on the Stakeholders Model of Business Ethics |
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