The Impact of Revenue-Maximizing Priority Pricing on Customer Delay Costs

ABSTRACT Speed is an increasingly important determinant of which suppliers will be given customers' business and is defined as the time between when an order is placed by the customer and when the product is delivered, or as the amount of time customers must wait before they receive their desir...

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Veröffentlicht in:	Decision sciences 2009-02, Vol.40 (1), p.89-120
Hauptverfasser:	Gilland, Wendell G., Warsing, Donald P.
Format:	Artikel
Sprache:	eng
Schlagworte:	and Supplier-Customer Relationships Consumer behavior Customer service Customers Decision making Impact analysis Operations research Price policy Pricing policies Priority Pricing Queueing Theory Queuing theory Revenue Studies Supply chain management
Online-Zugang:	Volltext
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