The impact of organizational culture on the use of ICT for knowledge management

The paper aims at analyzing the influence of diverse organizational cultures on the use of ICT for strategic KM. By combining literature from different areas, namely strategic KM, ICT for KM, organizational culture and effectiveness, a theoretical model is proposed and tested in a sample of more tha...

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Veröffentlicht in:Electronic markets 2009-11, Vol.19 (4), p.211-219
Hauptverfasser: Lopez-Nicolas, Carolina, Meroño-Cerdán, Ángel L.
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description The paper aims at analyzing the influence of diverse organizational cultures on the use of ICT for strategic KM. By combining literature from different areas, namely strategic KM, ICT for KM, organizational culture and effectiveness, a theoretical model is proposed and tested in a sample of more than 300 firms in Spain. Results show that diverse organizational cultures (hierarchy, clan, adhocracy and market) are found to impact on the use of ICT for strategic KM (personalization and codification) differently. Specifically, corporate cultures based on hierarchies and markets do not impact on the use of ICT for KM, while clan culture favours the use of ICT for personalization strategy and adhocracy positively influences technologies for personalization and codification as well. These findings may have significant implications for researchers and managers.
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subjects Business and Management
Corporate culture
Customization
e-Commerce/e-business
Focus Theme
Information and communication technologies
IT in Business
Knowledge management
Organizational culture
Spain
Studies
title The impact of organizational culture on the use of ICT for knowledge management
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