The foreign expansion of a service company: The case of ISS A/S

The internationalization of business increasingly is led by service sectors, particularly services based on highly skilled labour industries. This article explores a quite different range of services - those that employ low-skilled workers in labour-intensive services. The article is based on the ca...

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Veröffentlicht in:Business history 2008-01, Vol.50 (1), p.40-61
Hauptverfasser: Strandskov, Jesper, Pedersen, Kurt
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container_issue 1
container_start_page 40
container_title Business history
container_volume 50
creator Strandskov, Jesper
Pedersen, Kurt
description The internationalization of business increasingly is led by service sectors, particularly services based on highly skilled labour industries. This article explores a quite different range of services - those that employ low-skilled workers in labour-intensive services. The article is based on the case of ISS - International Service Systems - which over the past four decades has pursued an aggressive internationalization strategy. The article describes the foreign expansion history in the period from 1960 to the year 2000 that reflected the vision of top management in combination with the development of a unique business model. In order to explain its development, three theoretical frameworks are highlighted, and it is shown that the resource-based view offers a convincing frame of interpretation.
doi_str_mv 10.1080/00076790701785615
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language eng
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source RePEc; Business Source Complete
subjects Analysis
Business history
Business models
Business services
Cleaning services industry
Company business management
foreign acquisitions
Foreign markets
Globalization
History
International
International Service Systems
Internationalization
ISS international service system
Management
resource-based theory
Service industries
Service industry
Studies
title The foreign expansion of a service company: The case of ISS A/S
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