Service quality in agronomic inputs: does the hierarchical model apply?
Research regarding the quality of services is increasingly important as services account for more of the national economy. In agriculture many services are used, but are not systematically assessed in a manner similar to how products are assessed. This research aims to identify the compatibility of...
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| Veröffentlicht in: | Agribusiness (New York, N.Y.) N.Y.), 2009, Vol.25 (4), p.500-519 |
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| container_title | Agribusiness (New York, N.Y.) |
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| creator | Gunderson, Michael A Gray, Allan W Akridge, Jay T |
| description | Research regarding the quality of services is increasingly important as services account for more of the national economy. In agriculture many services are used, but are not systematically assessed in a manner similar to how products are assessed. This research aims to identify the compatibility of proposed service quality structures to the agriculture inputs sector. Results of a survey of Midwest row crop producers lend support to the hierarchical model of service quality structure. Input suppliers can use these results to structure their services more efficiently. [EconLit classification codes: M, Q]. |
| doi_str_mv | 10.1002/agr.20222 |
| format | Article |
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| fulltext | fulltext |
| identifier | ISSN: 0742-4477 |
| ispartof | Agribusiness (New York, N.Y.), 2009, Vol.25 (4), p.500-519 |
| issn | 0742-4477 1520-6297 |
| language | eng |
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| source | RePEc; Wiley Journals; EBSCOhost Business Source Complete |
| subjects | agricultural industry agricultural inputs Agriculture Agronomy crop production customer service farm inputs field crops hierarchial model Quality of service service industry service quality Studies |
| title | Service quality in agronomic inputs: does the hierarchical model apply? |
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