Research note: Toward a reference process model for citizen‐oriented evaluation of e‐Government services

This paper aims to introduce a European project CEES to develop a standard for the evaluation of Electronic Government (e-Government) services from a citizen satisfaction perspective. The aim, objectives, methodology, and deliverables of the project CEES are detailed. Furthermore, the challenges of...

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Veröffentlicht in:	Transforming government 2008-08, Vol.2 (4), p.297-310
Hauptverfasser:	Lee, Habin, Irani, Zahir, Osman, Ibrahim H, Balci, Asim, Ozkan, Sevgi, Medeni, Tunc D
Format:	Artikel
Sprache:	eng
Schlagworte:	Access to information Citizens Cost control Customer services Data envelopment analysis Decision making Electronic government Evaluation Government Information technology Innovations International cooperation International standards Internet access Motivation Public relations Public sector Social services Software Statistical analysis Studies
Online-Zugang:	Volltext
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