Effects of emotional intelligence on concern for quality and problem solving

This study tested the relationships of the three dimensions of emotional intelligence (EQ) (self-awareness, self-regulation, and empathy) to managers' concern for the quality of products and services and problem-solving behavior of subordinates during conflict. The results of hierarchical regre...

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Veröffentlicht in:	Managerial auditing journal 2003-03, Vol.18 (2), p.150-155
Hauptverfasser:	Afzalur Rahim, M, Minors, Patricia
Format:	Artikel
Sprache:	eng
Schlagworte:	Cognition & reasoning Cognitive ability Emotional intelligence Emotions Empathy Human relations Leadership Likert scale Literature reviews Managers Performance management Problem solving Quality Questionnaires Regression analysis Self awareness Social skills Studies Subordinates Supervisors Total quality
Online-Zugang:	Volltext
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