Effects of emotional intelligence on concern for quality and problem solving
This study tested the relationships of the three dimensions of emotional intelligence (EQ) (self-awareness, self-regulation, and empathy) to managers' concern for the quality of products and services and problem-solving behavior of subordinates during conflict. The results of hierarchical regre...
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| Veröffentlicht in: | Managerial auditing journal 2003-03, Vol.18 (2), p.150-155 |
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| container_title | Managerial auditing journal |
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| creator | Afzalur Rahim, M Minors, Patricia |
| description | This study tested the relationships of the three dimensions of emotional intelligence (EQ) (self-awareness, self-regulation, and empathy) to managers' concern for the quality of products and services and problem-solving behavior of subordinates during conflict. The results of hierarchical regression analysis show that self-awareness and self-regulation are positively associated with problem solving, and self-regulation was positively associated with concern for quality. There was a marginally significant main effect of empathy on quality and interaction effect of self-regulation and empathy on concern for quality. The implication of the study is that supervisors, who are deficient in EQ, may be provided appropriate training in it that will improve their concern for quality and problem solving. |
| doi_str_mv | 10.1108/02686900310455146 |
| format | Article |
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| fulltext | fulltext |
| identifier | ISSN: 0268-6902 |
| ispartof | Managerial auditing journal, 2003-03, Vol.18 (2), p.150-155 |
| issn | 0268-6902 1758-7735 |
| language | eng |
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| source | Emerald A-Z Current Journals |
| subjects | Cognition & reasoning Cognitive ability Emotional intelligence Emotions Empathy Human relations Leadership Likert scale Literature reviews Managers Performance management Problem solving Quality Questionnaires Regression analysis Self awareness Social skills Studies Subordinates Supervisors Total quality |
| title | Effects of emotional intelligence on concern for quality and problem solving |
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