How Perceived Lack of Benevolence Harms Trust of Artificial Intelligence Management
As organizations continue to supplement and replace human management with artificial intelligence (AI), it is essential that we understand the factors that influence employees' trust in AI management. Across one preregistered field study, where we survey 400 delivery riders in Mainland China, a...
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| Veröffentlicht in: | Journal of applied psychology 2024-11, Vol.109 (11), p.1794-1816 |
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| container_title | Journal of applied psychology |
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| creator | Li, Mingyu Bitterly, T. Bradford |
| description | As organizations continue to supplement and replace human management with artificial intelligence (AI), it is essential that we understand the factors that influence employees' trust in AI management. Across one preregistered field study, where we survey 400 delivery riders in Mainland China, and three preregistered experiments (total N = 2,350), we find that AI management is perceived as less benevolent than human management. Given that benevolence is an important antecedent of trust in leaders, this perception has a negative effect on trust in AI management, even when controlling for perceived ability and integrity. Employees prefer human management to AI management in high empathy demand contexts, where individuals seek management that can empathize and experience the emotions that they are feeling, as opposed to low empathy demand contexts. These findings deepen our understanding of trust and provide important theoretical and practical insights on the implementation and adoption of AI management. |
| doi_str_mv | 10.1037/apl0001200 |
| format | Article |
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Bradford</creator><contributor>Eby, Lillian T</contributor><creatorcontrib>Li, Mingyu ; Bitterly, T. Bradford ; Eby, Lillian T</creatorcontrib><description>As organizations continue to supplement and replace human management with artificial intelligence (AI), it is essential that we understand the factors that influence employees' trust in AI management. Across one preregistered field study, where we survey 400 delivery riders in Mainland China, and three preregistered experiments (total N = 2,350), we find that AI management is perceived as less benevolent than human management. Given that benevolence is an important antecedent of trust in leaders, this perception has a negative effect on trust in AI management, even when controlling for perceived ability and integrity. Employees prefer human management to AI management in high empathy demand contexts, where individuals seek management that can empathize and experience the emotions that they are feeling, as opposed to low empathy demand contexts. 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Employees prefer human management to AI management in high empathy demand contexts, where individuals seek management that can empathize and experience the emotions that they are feeling, as opposed to low empathy demand contexts. These findings deepen our understanding of trust and provide important theoretical and practical insights on the implementation and adoption of AI management.</description><subject>Affective Computing</subject><subject>Altruism</subject><subject>Artificial Intelligence</subject><subject>Emotions</subject><subject>Empathy</subject><subject>Employee Attitudes</subject><subject>Female</subject><subject>Human</subject><subject>Male</subject><subject>Management</subject><subject>Trust (Social Behavior)</subject><issn>0021-9010</issn><issn>1939-1854</issn><issn>1939-1854</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2024</creationdate><recordtype>article</recordtype><recordid>eNpd0E1LHEEQBuAmRHRdveQHhIFcQmC0qj_m46iSuMKKgnpuenqqZcx8pXtG2X9vr2sSsC51qIeX4mXsC8IJgshPzdgCAHKAT2yBpShTLJT8zBYAHNMSEA7YYQhP0UhRwj47EEWBCkqxYHer4SW5JW-peaY6WRv7Oxlcck49PQ8t9ZaSlfFdSO79HKbt6cxPjWtsY9rkqp-obZvHN3ZtevNIHfXTEdtzpg10_L6X7OHXz_uLVbq-uby6OFunRnCYUqmqmnMsJQisQBqhuEJJeWZVzYVyUAHmVMiqco5ncQpSzljrapsJZVAs2fdd7uiHPzOFSXdNsPEj09MwBy0gE1IVkGeRfvtAn4bZ9_G7reKIRS5EVD92yvohBE9Oj77pjN9oBL2tWv-vOuKv75Fz1VH9j_7tNoKTHTCj0WPYWBObsy0FO3sfa9qGxdRSI2rMSyleAYECh5E</recordid><startdate>20241101</startdate><enddate>20241101</enddate><creator>Li, Mingyu</creator><creator>Bitterly, T. 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| subjects | Affective Computing Altruism Artificial Intelligence Emotions Empathy Employee Attitudes Female Human Male Management Trust (Social Behavior) |
| title | How Perceived Lack of Benevolence Harms Trust of Artificial Intelligence Management |
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