Survey‐based investigation of sports and leisure horse owners’ approaches to, and expectations of, equine veterinary care
Background Client satisfaction depends on the balance between expectations and service experience. Previous research identified seven aspects of equine veterinary professional conduct that are important for client satisfaction: quality of care, quality of service, horsemanship, transfer of knowledge...
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| Veröffentlicht in: | Veterinary record 2024-06, Vol.194 (11), p.no-no |
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| creator | Elte, Yteke Wolframm, Inga Grevenhof, Ilse Nielen, Mirjam Weeren, René |
| description | Background
Client satisfaction depends on the balance between expectations and service experience. Previous research identified seven aspects of equine veterinary professional conduct that are important for client satisfaction: quality of care, quality of service, horsemanship, transfer of knowledge, financial aspects, interpersonal skills and professionalism.
Methods
By employing a cross‐sectional study design through a survey‐based investigation, horse owners' initial contact preferences and their perceptions of the importance of various aspects of veterinary care in different scenarios were explored. Categories included professional versus amateur and competitive versus non‐competitive horse owners. Quantitative data analysis was performed.
Results
Data from 1153 participants revealed that horse owners promptly contacted veterinarians for colic (92.7%) but delayed for lameness (51.8%) and pre‐purchase examinations (63.0%). Overall, quality of care emerged as the most important aspect of veterinary care for horse owners, with financial aspects considered least important. Competitive and professional horse owners prioritised financial aspects and professionalism, whereas non‐professional and non‐competitive horse owners prioritised quality of care and interpersonal skills (p |
| doi_str_mv | 10.1002/vetr.4197 |
| format | Article |
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Client satisfaction depends on the balance between expectations and service experience. Previous research identified seven aspects of equine veterinary professional conduct that are important for client satisfaction: quality of care, quality of service, horsemanship, transfer of knowledge, financial aspects, interpersonal skills and professionalism.
Methods
By employing a cross‐sectional study design through a survey‐based investigation, horse owners' initial contact preferences and their perceptions of the importance of various aspects of veterinary care in different scenarios were explored. Categories included professional versus amateur and competitive versus non‐competitive horse owners. Quantitative data analysis was performed.
Results
Data from 1153 participants revealed that horse owners promptly contacted veterinarians for colic (92.7%) but delayed for lameness (51.8%) and pre‐purchase examinations (63.0%). Overall, quality of care emerged as the most important aspect of veterinary care for horse owners, with financial aspects considered least important. Competitive and professional horse owners prioritised financial aspects and professionalism, whereas non‐professional and non‐competitive horse owners prioritised quality of care and interpersonal skills (p < 0.005).
Limitations
Survey distribution relied on a snowball effect, internet access was necessary and the study exclusively represents the Western equine community. Potential bias should be acknowledged.
Conclusion
The perceived importance of various aspects of veterinary care varies depending on the nature of the consultation and the horse owner type. Tailoring veterinary services can improve client satisfaction by aligning with diverse expectations.</description><identifier>ISSN: 0042-4900</identifier><identifier>ISSN: 2042-7670</identifier><identifier>EISSN: 2042-7670</identifier><identifier>DOI: 10.1002/vetr.4197</identifier><identifier>PMID: 38809578</identifier><language>eng</language><publisher>England: Blackwell Publishing Ltd</publisher><subject>Adult ; Aged ; Animals ; Cross-Sectional Studies ; Female ; Horse Diseases - therapy ; Horses ; Humans ; Leisure Activities - psychology ; Male ; Middle Aged ; Ownership ; Patient Satisfaction - statistics & numerical data ; Sports ; Surveys and Questionnaires ; Veterinarians - psychology ; Veterinarians - statistics & numerical data ; Veterinary Medicine ; Young Adult</subject><ispartof>Veterinary record, 2024-06, Vol.194 (11), p.no-no</ispartof><rights>2024 The Author(s). published by John Wiley & Sons Ltd on behalf of British Veterinary Association.</rights><rights>2024 The Author(s). Veterinary Record published by John Wiley & Sons Ltd on behalf of British Veterinary Association.</rights><rights>2024. This article is published under http://creativecommons.org/licenses/by-nc-nd/4.0/ (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><cites>FETCH-LOGICAL-c2787-4de0e5765f1fa627b3c20bb4798095c9e9ef70b5bcc8eca68e7571d9121e50313</cites><orcidid>0000-0002-9633-9871</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://onlinelibrary.wiley.com/doi/pdf/10.1002%2Fvetr.4197$$EPDF$$P50$$Gwiley$$Hfree_for_read</linktopdf><linktohtml>$$Uhttps://onlinelibrary.wiley.com/doi/full/10.1002%2Fvetr.4197$$EHTML$$P50$$Gwiley$$Hfree_for_read</linktohtml><link.rule.ids>314,780,784,1417,27924,27925,45574,45575</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/38809578$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Elte, Yteke</creatorcontrib><creatorcontrib>Wolframm, Inga</creatorcontrib><creatorcontrib>Grevenhof, Ilse</creatorcontrib><creatorcontrib>Nielen, Mirjam</creatorcontrib><creatorcontrib>Weeren, René</creatorcontrib><title>Survey‐based investigation of sports and leisure horse owners’ approaches to, and expectations of, equine veterinary care</title><title>Veterinary record</title><addtitle>Vet Rec</addtitle><description>Background
Client satisfaction depends on the balance between expectations and service experience. Previous research identified seven aspects of equine veterinary professional conduct that are important for client satisfaction: quality of care, quality of service, horsemanship, transfer of knowledge, financial aspects, interpersonal skills and professionalism.
Methods
By employing a cross‐sectional study design through a survey‐based investigation, horse owners' initial contact preferences and their perceptions of the importance of various aspects of veterinary care in different scenarios were explored. Categories included professional versus amateur and competitive versus non‐competitive horse owners. Quantitative data analysis was performed.
Results
Data from 1153 participants revealed that horse owners promptly contacted veterinarians for colic (92.7%) but delayed for lameness (51.8%) and pre‐purchase examinations (63.0%). Overall, quality of care emerged as the most important aspect of veterinary care for horse owners, with financial aspects considered least important. Competitive and professional horse owners prioritised financial aspects and professionalism, whereas non‐professional and non‐competitive horse owners prioritised quality of care and interpersonal skills (p < 0.005).
Limitations
Survey distribution relied on a snowball effect, internet access was necessary and the study exclusively represents the Western equine community. Potential bias should be acknowledged.
Conclusion
The perceived importance of various aspects of veterinary care varies depending on the nature of the consultation and the horse owner type. Tailoring veterinary services can improve client satisfaction by aligning with diverse expectations.</description><subject>Adult</subject><subject>Aged</subject><subject>Animals</subject><subject>Cross-Sectional Studies</subject><subject>Female</subject><subject>Horse Diseases - therapy</subject><subject>Horses</subject><subject>Humans</subject><subject>Leisure Activities - psychology</subject><subject>Male</subject><subject>Middle Aged</subject><subject>Ownership</subject><subject>Patient Satisfaction - statistics & numerical data</subject><subject>Sports</subject><subject>Surveys and Questionnaires</subject><subject>Veterinarians - psychology</subject><subject>Veterinarians - statistics & numerical data</subject><subject>Veterinary Medicine</subject><subject>Young Adult</subject><issn>0042-4900</issn><issn>2042-7670</issn><issn>2042-7670</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2024</creationdate><recordtype>article</recordtype><sourceid>24P</sourceid><sourceid>WIN</sourceid><sourceid>EIF</sourceid><recordid>eNp1kctKAzEUhoMotl4WvoAE3Ci0mmQumSxF6gUEwdt2yGTO2Mh0MiYz1S6EPoJbX69PYqZVF4KrcxYfH__Pj9AeJceUEHYyhcYeh1TwNdRnJGRDHnOyjvqk-0NBSA9tOffsUREFbBP1giQhIuJJH73ftXYKs8X8I5MOcqyrKbhGP8lGmwqbArva2MZhWeW4BO1aC3hsrANsXiuwbjH_xLKurZFqDA43ZrBE4a0G1SwlzlsGGF5aXQH2ScHqStoZVtLCDtooZOlg9_tuo4fz0f3Z5fD65uLq7PR6qBhP-DDMgUDE46ighYwZzwLFSJaFXHQ1lAABBSdZlCmVgJJxAjziNBeUUYhIQINtdLjy-qAvrS-YTrRTUJayAtO6NCAx5QkL4sijB3_QZ9PayqfrKBbHXCyFRytKWeOchSKtrZ74WiklabdJ2m2Sdpt4dv_b2GYTyH_JnxE8cLICXnUJs_9N6ePo_nap_AL2fJpE</recordid><startdate>20240601</startdate><enddate>20240601</enddate><creator>Elte, Yteke</creator><creator>Wolframm, Inga</creator><creator>Grevenhof, Ilse</creator><creator>Nielen, Mirjam</creator><creator>Weeren, René</creator><general>Blackwell Publishing Ltd</general><scope>24P</scope><scope>WIN</scope><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>K9.</scope><scope>7X8</scope><orcidid>https://orcid.org/0000-0002-9633-9871</orcidid></search><sort><creationdate>20240601</creationdate><title>Survey‐based investigation of sports and leisure horse owners’ approaches to, and expectations of, equine veterinary care</title><author>Elte, Yteke ; Wolframm, Inga ; Grevenhof, Ilse ; Nielen, Mirjam ; Weeren, René</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c2787-4de0e5765f1fa627b3c20bb4798095c9e9ef70b5bcc8eca68e7571d9121e50313</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2024</creationdate><topic>Adult</topic><topic>Aged</topic><topic>Animals</topic><topic>Cross-Sectional Studies</topic><topic>Female</topic><topic>Horse Diseases - therapy</topic><topic>Horses</topic><topic>Humans</topic><topic>Leisure Activities - psychology</topic><topic>Male</topic><topic>Middle Aged</topic><topic>Ownership</topic><topic>Patient Satisfaction - statistics & numerical data</topic><topic>Sports</topic><topic>Surveys and Questionnaires</topic><topic>Veterinarians - psychology</topic><topic>Veterinarians - statistics & numerical data</topic><topic>Veterinary Medicine</topic><topic>Young Adult</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Elte, Yteke</creatorcontrib><creatorcontrib>Wolframm, Inga</creatorcontrib><creatorcontrib>Grevenhof, Ilse</creatorcontrib><creatorcontrib>Nielen, Mirjam</creatorcontrib><creatorcontrib>Weeren, René</creatorcontrib><collection>Wiley-Blackwell Open Access Titles</collection><collection>Wiley Free Content</collection><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>ProQuest Health & Medical Complete (Alumni)</collection><collection>MEDLINE - Academic</collection><jtitle>Veterinary record</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Elte, Yteke</au><au>Wolframm, Inga</au><au>Grevenhof, Ilse</au><au>Nielen, Mirjam</au><au>Weeren, René</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Survey‐based investigation of sports and leisure horse owners’ approaches to, and expectations of, equine veterinary care</atitle><jtitle>Veterinary record</jtitle><addtitle>Vet Rec</addtitle><date>2024-06-01</date><risdate>2024</risdate><volume>194</volume><issue>11</issue><spage>no</spage><epage>no</epage><pages>no-no</pages><issn>0042-4900</issn><issn>2042-7670</issn><eissn>2042-7670</eissn><abstract>Background
Client satisfaction depends on the balance between expectations and service experience. Previous research identified seven aspects of equine veterinary professional conduct that are important for client satisfaction: quality of care, quality of service, horsemanship, transfer of knowledge, financial aspects, interpersonal skills and professionalism.
Methods
By employing a cross‐sectional study design through a survey‐based investigation, horse owners' initial contact preferences and their perceptions of the importance of various aspects of veterinary care in different scenarios were explored. Categories included professional versus amateur and competitive versus non‐competitive horse owners. Quantitative data analysis was performed.
Results
Data from 1153 participants revealed that horse owners promptly contacted veterinarians for colic (92.7%) but delayed for lameness (51.8%) and pre‐purchase examinations (63.0%). Overall, quality of care emerged as the most important aspect of veterinary care for horse owners, with financial aspects considered least important. Competitive and professional horse owners prioritised financial aspects and professionalism, whereas non‐professional and non‐competitive horse owners prioritised quality of care and interpersonal skills (p < 0.005).
Limitations
Survey distribution relied on a snowball effect, internet access was necessary and the study exclusively represents the Western equine community. Potential bias should be acknowledged.
Conclusion
The perceived importance of various aspects of veterinary care varies depending on the nature of the consultation and the horse owner type. Tailoring veterinary services can improve client satisfaction by aligning with diverse expectations.</abstract><cop>England</cop><pub>Blackwell Publishing Ltd</pub><pmid>38809578</pmid><doi>10.1002/vetr.4197</doi><tpages>12</tpages><orcidid>https://orcid.org/0000-0002-9633-9871</orcidid><oa>free_for_read</oa></addata></record> |
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| subjects | Adult Aged Animals Cross-Sectional Studies Female Horse Diseases - therapy Horses Humans Leisure Activities - psychology Male Middle Aged Ownership Patient Satisfaction - statistics & numerical data Sports Surveys and Questionnaires Veterinarians - psychology Veterinarians - statistics & numerical data Veterinary Medicine Young Adult |
| title | Survey‐based investigation of sports and leisure horse owners’ approaches to, and expectations of, equine veterinary care |
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