Information technology center service quality: Assessment and application of SERVQUAL

The main objective of the study was to utilize SERVQUAL for identifying gaps in the chain of services provided by the information technology (IT) resources. SERVQUAL was applied to IT services in higher education institutions in the United Arab Emirates. Because of the many concerns and reservations...

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Veröffentlicht in:	The International journal of quality & reliability management 2005-10, Vol.22 (8), p.819-848
Hauptverfasser:	Badri, Masood A, Abdulla, Mohamed, Al-Madani, Abdelwahab
Format:	Artikel
Sprache:	eng
Schlagworte:	Customer satisfaction Customer services Decision making Discriminant analysis Higher education Information systems Information technology Objectives Perceptions Quality of service Studies
Online-Zugang:	Volltext
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