Maturity model for IT outsourcing relationships
Purpose - The purpose of this research paper is to present a maturity model for IT outsourcing relationships.Design methodology approach - Based on organizational theories and outsourcing practices, this research identified cost stage, resource stage and partnership stage as maturity stages in outso...
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| Veröffentlicht in: | Industrial management + data systems 2006-01, Vol.106 (2), p.200-212 |
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| container_title | Industrial management + data systems |
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| creator | Gottschalk, Petter Solli-Sæther, Hans |
| description | Purpose - The purpose of this research paper is to present a maturity model for IT outsourcing relationships.Design methodology approach - Based on organizational theories and outsourcing practices, this research identified cost stage, resource stage and partnership stage as maturity stages in outsourcing relationships.Findings - First, relationships focus on economic benefits, then there are concerns about access to competence, and finally the development of norms and alliance management are the main focus. Benchmark variables for each stage are suggested. Future research might apply this framework to empirically test the evolution of IT outsourcing relationships.Practical implications - Managing successful IT outsourcing relationships requires a consistent understanding of maturity stage between vendor and client in the relationship.Originality value - This paper suggests that a long-term IT outsourcing relationship will shift focus as it matures. The original value of the paper is the theory-based stage model having implications for managers in understanding the current and desired situation for an outsourcing relationship. |
| doi_str_mv | 10.1108/02635570610649853 |
| format | Article |
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Benchmark variables for each stage are suggested. Future research might apply this framework to empirically test the evolution of IT outsourcing relationships.Practical implications - Managing successful IT outsourcing relationships requires a consistent understanding of maturity stage between vendor and client in the relationship.Originality value - This paper suggests that a long-term IT outsourcing relationship will shift focus as it matures. 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Benchmark variables for each stage are suggested. Future research might apply this framework to empirically test the evolution of IT outsourcing relationships.Practical implications - Managing successful IT outsourcing relationships requires a consistent understanding of maturity stage between vendor and client in the relationship.Originality value - This paper suggests that a long-term IT outsourcing relationship will shift focus as it matures. The original value of the paper is the theory-based stage model having implications for managers in understanding the current and desired situation for an outsourcing relationship.</abstract><cop>Wembley</cop><pub>Emerald Group Publishing Limited</pub><doi>10.1108/02635570610649853</doi><tpages>13</tpages></addata></record> |
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| subjects | Alliances Benchmarking Benchmarks Communication technologies Competitive advantage Cooperation Cost control Customer relationship management Design engineering Economic theory Economics Evolution Growth models Industrial management Information technology Mathematical models Norms Outsourcing Partnerships Product life cycle Social exchange theory Studies |
| title | Maturity model for IT outsourcing relationships |
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