Characteristics of E-Mail Reference Services in Selected Public Libraries, Victoria, Australia

An analysis of 96 question and answer pairs from the Bayside Library Ask a Librarian Service found that 54 percent of the queries were received from Bayside residents. Forty-seven percent of the e-mail reference questions were classed as research queries. Although only 25.1 percent of the queries we...

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Veröffentlicht in:	The Reference librarian 2004-06, Vol.41 (85), p.51-80
1. Verfasser:	Sullivan, Doreen
Format:	Artikel
Sprache:	eng
Schlagworte:	Ask a Librarian Ask a Librarian services Australia Bayside Library Service e-mail reference Electronic mail Online reference work Public libraries reference services Surveys World Wide Web
Online-Zugang:	Volltext
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