The engagement chasm: Time for competency-based training in employee engagement for healthcare and beyond
BACKGROUND: Employee disengagement in healthcare and business is currently at unexceptionally high levels worldwide. Disengagement negatively impacts productivity, profitability, efficiency (waste reduction), innovation, quality, customer satisfaction and experience, staff well-being, safety, mortal...
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| Veröffentlicht in: | Work (Reading, Mass.) Mass.), 2024-01, Vol.77 (4), p.1075-1087 |
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| creator | Hassan, Imad Salah Elamin, Mohammed Elfatih Mohammed Awad, Ahmed Hani Mubarak Abdelgadir, Mukhtar Mohamedsalih Mukhtar Ahmed, Mustafa Awadalla Ibrahim Ayyad, Fatima Abdalrahman Adam Ali Salih, Khadija Bushra Salim Ishag, Rayan Mohammed Abdullah |
| description | BACKGROUND:
Employee disengagement in healthcare and business is currently at unexceptionally high levels worldwide. Disengagement negatively impacts productivity, profitability, efficiency (waste reduction), innovation, quality, customer satisfaction and experience, staff well-being, safety, mortality, staff attendance, and turnover. Despite its serious detrimental impacts, no dedicated competency-based training curriculum exists for engagement as a competency.
OBJECTIVE:
To develop a competency-based educational curriculum for an Engagement Competency.
METHODS:
A curricular roadmap comprising the following steps was observed 1. Identifying the desired outcomes needed of trainees. These must help fulfill all the Q12 Gallup survey engagement items. 2. Explicitly defining the required Competencies, Entrustable Professional Activities, and Milestones, 3. Selecting the educational activities, and instructional methods, 4. Selecting the tools to assess progress along the milestones, and finally, 5. Designing an evaluation system to assess the outcomes of the engagement competency program.
RESULTS:
We developed an Engagement Competency Framework with 7 Entrustable Professional activities “rationally and practically” arranged. These are: Envision E1, Embrace E2, Empower E3, Enlighten E4, Empathize E5, Energize E6, and Evaluate E7 (the 7Es).
CONCLUSION:
The unfortunate global issue of disengagement in healthcare and in the business arena may be practically tackled by introducing Engagement Competency and training. It should be compulsory for all in the “leadership role". Such training may lead to remarkable performance improvement and a happier, more prosperous, and safer world. |
| doi_str_mv | 10.3233/WOR-230215 |
| format | Article |
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Employee disengagement in healthcare and business is currently at unexceptionally high levels worldwide. Disengagement negatively impacts productivity, profitability, efficiency (waste reduction), innovation, quality, customer satisfaction and experience, staff well-being, safety, mortality, staff attendance, and turnover. Despite its serious detrimental impacts, no dedicated competency-based training curriculum exists for engagement as a competency.
OBJECTIVE:
To develop a competency-based educational curriculum for an Engagement Competency.
METHODS:
A curricular roadmap comprising the following steps was observed 1. Identifying the desired outcomes needed of trainees. These must help fulfill all the Q12 Gallup survey engagement items. 2. Explicitly defining the required Competencies, Entrustable Professional Activities, and Milestones, 3. Selecting the educational activities, and instructional methods, 4. Selecting the tools to assess progress along the milestones, and finally, 5. Designing an evaluation system to assess the outcomes of the engagement competency program.
RESULTS:
We developed an Engagement Competency Framework with 7 Entrustable Professional activities “rationally and practically” arranged. These are: Envision E1, Embrace E2, Empower E3, Enlighten E4, Empathize E5, Energize E6, and Evaluate E7 (the 7Es).
CONCLUSION:
The unfortunate global issue of disengagement in healthcare and in the business arena may be practically tackled by introducing Engagement Competency and training. It should be compulsory for all in the “leadership role". Such training may lead to remarkable performance improvement and a happier, more prosperous, and safer world.</description><identifier>ISSN: 1051-9815</identifier><identifier>EISSN: 1875-9270</identifier><identifier>DOI: 10.3233/WOR-230215</identifier><identifier>PMID: 37807800</identifier><language>eng</language><publisher>London, England: SAGE Publications</publisher><subject>Curricula ; Customer satisfaction ; Economics ; Education ; Health care ; Professional activities ; Teaching methods ; Training ; Well being</subject><ispartof>Work (Reading, Mass.), 2024-01, Vol.77 (4), p.1075-1087</ispartof><rights>2024 – IOS Press. All rights reserved</rights><rights>Copyright IOS Press BV 2024</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><cites>FETCH-LOGICAL-c306t-869bb02dba243863937b7a0513905b20d1928bb08c54aa9517b8d8424d6eb78b3</cites><orcidid>0000-0002-1776-4678</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,776,780,27901,27902</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/37807800$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Hassan, Imad Salah</creatorcontrib><creatorcontrib>Elamin, Mohammed Elfatih Mohammed</creatorcontrib><creatorcontrib>Awad, Ahmed Hani Mubarak</creatorcontrib><creatorcontrib>Abdelgadir, Mukhtar Mohamedsalih Mukhtar</creatorcontrib><creatorcontrib>Ahmed, Mustafa Awadalla Ibrahim</creatorcontrib><creatorcontrib>Ayyad, Fatima Abdalrahman Adam Ali</creatorcontrib><creatorcontrib>Salih, Khadija Bushra Salim</creatorcontrib><creatorcontrib>Ishag, Rayan Mohammed Abdullah</creatorcontrib><title>The engagement chasm: Time for competency-based training in employee engagement for healthcare and beyond</title><title>Work (Reading, Mass.)</title><addtitle>Work</addtitle><description>BACKGROUND:
Employee disengagement in healthcare and business is currently at unexceptionally high levels worldwide. Disengagement negatively impacts productivity, profitability, efficiency (waste reduction), innovation, quality, customer satisfaction and experience, staff well-being, safety, mortality, staff attendance, and turnover. Despite its serious detrimental impacts, no dedicated competency-based training curriculum exists for engagement as a competency.
OBJECTIVE:
To develop a competency-based educational curriculum for an Engagement Competency.
METHODS:
A curricular roadmap comprising the following steps was observed 1. Identifying the desired outcomes needed of trainees. These must help fulfill all the Q12 Gallup survey engagement items. 2. Explicitly defining the required Competencies, Entrustable Professional Activities, and Milestones, 3. Selecting the educational activities, and instructional methods, 4. Selecting the tools to assess progress along the milestones, and finally, 5. Designing an evaluation system to assess the outcomes of the engagement competency program.
RESULTS:
We developed an Engagement Competency Framework with 7 Entrustable Professional activities “rationally and practically” arranged. These are: Envision E1, Embrace E2, Empower E3, Enlighten E4, Empathize E5, Energize E6, and Evaluate E7 (the 7Es).
CONCLUSION:
The unfortunate global issue of disengagement in healthcare and in the business arena may be practically tackled by introducing Engagement Competency and training. It should be compulsory for all in the “leadership role". Such training may lead to remarkable performance improvement and a happier, more prosperous, and safer world.</description><subject>Curricula</subject><subject>Customer satisfaction</subject><subject>Economics</subject><subject>Education</subject><subject>Health care</subject><subject>Professional activities</subject><subject>Teaching methods</subject><subject>Training</subject><subject>Well being</subject><issn>1051-9815</issn><issn>1875-9270</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2024</creationdate><recordtype>article</recordtype><recordid>eNptkU1LAzEQhoMoVqsXf4AEPCjCaj42TeJNil9QKEjF45LsTrtbdrM12R76703ZqijCwMzhmXc-XoTOKLnhjPPb9-lrwjhhVOyhI6qkSDSTZD_WRNBEKyoG6DiEJSGEMaIP0YBLRWKQI1TNSsDgFmYBDbgO56UJzR2eVQ3geetx3jYr6MDlm8SaAAXuvKlc5Ra4chiaVd1u4JfAtqkEU3dlbjxg4wpsYdO64gQdzE0d4HSXh-jt8WE2fk4m06eX8f0kyTkZdYkaaWsJK6xhKVcjrrm00sRDuCbCMlJQzVQkVC5SY7Sg0qpCpSwtRmClsnyIrnrdlW8_1hC6rKlCDnVtHLTrkDElU8WV0jKiF3_QZbv2Lm6XcSKEllIwGqnrnsp9G4KHebbyVWP8JqMk2xqQRQOy3oAIn-8k17aB4hv9-ngELnsgxI_9zPtH6hOh3Yun</recordid><startdate>20240101</startdate><enddate>20240101</enddate><creator>Hassan, Imad Salah</creator><creator>Elamin, Mohammed Elfatih Mohammed</creator><creator>Awad, Ahmed Hani Mubarak</creator><creator>Abdelgadir, Mukhtar Mohamedsalih Mukhtar</creator><creator>Ahmed, Mustafa Awadalla Ibrahim</creator><creator>Ayyad, Fatima Abdalrahman Adam Ali</creator><creator>Salih, Khadija Bushra Salim</creator><creator>Ishag, Rayan Mohammed Abdullah</creator><general>SAGE Publications</general><general>IOS Press BV</general><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7X8</scope><orcidid>https://orcid.org/0000-0002-1776-4678</orcidid></search><sort><creationdate>20240101</creationdate><title>The engagement chasm: Time for competency-based training in employee engagement for healthcare and beyond</title><author>Hassan, Imad Salah ; Elamin, Mohammed Elfatih Mohammed ; Awad, Ahmed Hani Mubarak ; Abdelgadir, Mukhtar Mohamedsalih Mukhtar ; Ahmed, Mustafa Awadalla Ibrahim ; Ayyad, Fatima Abdalrahman Adam Ali ; Salih, Khadija Bushra Salim ; Ishag, Rayan Mohammed Abdullah</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c306t-869bb02dba243863937b7a0513905b20d1928bb08c54aa9517b8d8424d6eb78b3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2024</creationdate><topic>Curricula</topic><topic>Customer satisfaction</topic><topic>Economics</topic><topic>Education</topic><topic>Health care</topic><topic>Professional activities</topic><topic>Teaching methods</topic><topic>Training</topic><topic>Well being</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Hassan, Imad Salah</creatorcontrib><creatorcontrib>Elamin, Mohammed Elfatih Mohammed</creatorcontrib><creatorcontrib>Awad, Ahmed Hani Mubarak</creatorcontrib><creatorcontrib>Abdelgadir, Mukhtar Mohamedsalih Mukhtar</creatorcontrib><creatorcontrib>Ahmed, Mustafa Awadalla Ibrahim</creatorcontrib><creatorcontrib>Ayyad, Fatima Abdalrahman Adam Ali</creatorcontrib><creatorcontrib>Salih, Khadija Bushra Salim</creatorcontrib><creatorcontrib>Ishag, Rayan Mohammed Abdullah</creatorcontrib><collection>PubMed</collection><collection>CrossRef</collection><collection>MEDLINE - Academic</collection><jtitle>Work (Reading, Mass.)</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Hassan, Imad Salah</au><au>Elamin, Mohammed Elfatih Mohammed</au><au>Awad, Ahmed Hani Mubarak</au><au>Abdelgadir, Mukhtar Mohamedsalih Mukhtar</au><au>Ahmed, Mustafa Awadalla Ibrahim</au><au>Ayyad, Fatima Abdalrahman Adam Ali</au><au>Salih, Khadija Bushra Salim</au><au>Ishag, Rayan Mohammed Abdullah</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>The engagement chasm: Time for competency-based training in employee engagement for healthcare and beyond</atitle><jtitle>Work (Reading, Mass.)</jtitle><addtitle>Work</addtitle><date>2024-01-01</date><risdate>2024</risdate><volume>77</volume><issue>4</issue><spage>1075</spage><epage>1087</epage><pages>1075-1087</pages><issn>1051-9815</issn><eissn>1875-9270</eissn><abstract>BACKGROUND:
Employee disengagement in healthcare and business is currently at unexceptionally high levels worldwide. Disengagement negatively impacts productivity, profitability, efficiency (waste reduction), innovation, quality, customer satisfaction and experience, staff well-being, safety, mortality, staff attendance, and turnover. Despite its serious detrimental impacts, no dedicated competency-based training curriculum exists for engagement as a competency.
OBJECTIVE:
To develop a competency-based educational curriculum for an Engagement Competency.
METHODS:
A curricular roadmap comprising the following steps was observed 1. Identifying the desired outcomes needed of trainees. These must help fulfill all the Q12 Gallup survey engagement items. 2. Explicitly defining the required Competencies, Entrustable Professional Activities, and Milestones, 3. Selecting the educational activities, and instructional methods, 4. Selecting the tools to assess progress along the milestones, and finally, 5. Designing an evaluation system to assess the outcomes of the engagement competency program.
RESULTS:
We developed an Engagement Competency Framework with 7 Entrustable Professional activities “rationally and practically” arranged. These are: Envision E1, Embrace E2, Empower E3, Enlighten E4, Empathize E5, Energize E6, and Evaluate E7 (the 7Es).
CONCLUSION:
The unfortunate global issue of disengagement in healthcare and in the business arena may be practically tackled by introducing Engagement Competency and training. It should be compulsory for all in the “leadership role". Such training may lead to remarkable performance improvement and a happier, more prosperous, and safer world.</abstract><cop>London, England</cop><pub>SAGE Publications</pub><pmid>37807800</pmid><doi>10.3233/WOR-230215</doi><tpages>13</tpages><orcidid>https://orcid.org/0000-0002-1776-4678</orcidid></addata></record> |
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| ispartof | Work (Reading, Mass.), 2024-01, Vol.77 (4), p.1075-1087 |
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| language | eng |
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| source | Business Source Complete |
| subjects | Curricula Customer satisfaction Economics Education Health care Professional activities Teaching methods Training Well being |
| title | The engagement chasm: Time for competency-based training in employee engagement for healthcare and beyond |
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