‘Been there, experienced that’: A qualitative study on the experiences and perceptions of online peer volunteers in supporting Singaporean mothers at risk of depression

Background Online peer support is a useful source of support for parents during the perinatal period, associated with improved psychological outcomes. Past research has found that peer support providers themselves gain from providing peer support as well, making it mutually beneficial. As current ma...

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Veröffentlicht in:Journal of advanced nursing 2024-03, Vol.80 (3), p.1072-1083
Hauptverfasser: Shorey, Shefaly, Tam, Thiam Chye, Thilagamangai, Mathews, Jancy, Lim, Siew Hoon, Shi, Luming, Chua, Jing Shi, Chan, Yiong Huak, Law, Evelyn, Chee, Cornelia, Chong, Yap Seng
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container_end_page 1083
container_issue 3
container_start_page 1072
container_title Journal of advanced nursing
container_volume 80
creator Shorey, Shefaly
Tam, Thiam Chye
Thilagamangai
Mathews, Jancy
Lim, Siew Hoon
Shi, Luming
Chua, Jing Shi
Chan, Yiong Huak
Law, Evelyn
Chee, Cornelia
Chong, Yap Seng
description Background Online peer support is a useful source of support for parents during the perinatal period, associated with improved psychological outcomes. Past research has found that peer support providers themselves gain from providing peer support as well, making it mutually beneficial. As current maternity care services are insufficient to meet the support needs of parents, the Supportive Parenting App (SPA) intervention was developed to offer them informational, appraisal and emotional support during the perinatal period. It consists of mobile health application‐based educational support and online peer support provided by trained peer volunteers, to prevent the development of postnatal depression. Objective To explore the experiences of peer volunteers with providing online peer support to parents during the perinatal period, as well as to identify areas of improvement for the SPA intervention. Methods A qualitative descriptive design was adopted. This study took place from October 2020 to August 2021 in two tertiary public healthcare institutions in Singapore. A total of 18 peer volunteers were invited for individual semi‐structured interviews. The interviews were audio recorded and transcribed verbatim, and thematic analysis was used to analyse the data. Results Four themes were emerged as follows: (1) ‘Being there’: Reminiscing about and healing of own postnatal depression experience; (2) Building rapport with parents; (3) Parents in mind: Mutual sharing of knowledge and how to support new parents better; (4) Ensuring good quality peer support. Conclusions The peer volunteers felt that their experience was fulfilling and healing. Frequent contact, sharing of SPA resources and self‐disclosure were found to help engage the new parents and build rapport between peer volunteers and parents. Challenges described by the peer volunteers have identified possible areas in which the SPA intervention can be improved. Implications for care Communication between peer program facilitators, managers and peer volunteers can be enhanced to ensure that peer volunteers are more sensitive and precise when providing support or information. This can improve rapport building between parents and peer volunteers, which will in turn maximize the benefits that parents can reap through online peer‐to‐peer support. Impact This study explored the perceptions of peer volunteers who provided online peer support to parents across the perinatal period. Peer volunteers felt that the SP
doi_str_mv 10.1111/jan.15867
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Past research has found that peer support providers themselves gain from providing peer support as well, making it mutually beneficial. As current maternity care services are insufficient to meet the support needs of parents, the Supportive Parenting App (SPA) intervention was developed to offer them informational, appraisal and emotional support during the perinatal period. It consists of mobile health application‐based educational support and online peer support provided by trained peer volunteers, to prevent the development of postnatal depression. Objective To explore the experiences of peer volunteers with providing online peer support to parents during the perinatal period, as well as to identify areas of improvement for the SPA intervention. Methods A qualitative descriptive design was adopted. This study took place from October 2020 to August 2021 in two tertiary public healthcare institutions in Singapore. A total of 18 peer volunteers were invited for individual semi‐structured interviews. The interviews were audio recorded and transcribed verbatim, and thematic analysis was used to analyse the data. Results Four themes were emerged as follows: (1) ‘Being there’: Reminiscing about and healing of own postnatal depression experience; (2) Building rapport with parents; (3) Parents in mind: Mutual sharing of knowledge and how to support new parents better; (4) Ensuring good quality peer support. Conclusions The peer volunteers felt that their experience was fulfilling and healing. Frequent contact, sharing of SPA resources and self‐disclosure were found to help engage the new parents and build rapport between peer volunteers and parents. Challenges described by the peer volunteers have identified possible areas in which the SPA intervention can be improved. Implications for care Communication between peer program facilitators, managers and peer volunteers can be enhanced to ensure that peer volunteers are more sensitive and precise when providing support or information. This can improve rapport building between parents and peer volunteers, which will in turn maximize the benefits that parents can reap through online peer‐to‐peer support. Impact This study explored the perceptions of peer volunteers who provided online peer support to parents across the perinatal period. Peer volunteers felt that the SPA intervention was meaningful and that providing peer support was a healing experience. They were able to learn about the experiences of other mothers with postpartum depression while sharing their own past experiences. Thus, both parents and peer volunteers can benefit from engaging in online peer support programs. Technology‐based interventions like the Supportive Parenting App (SPA) can be a suitable complement to maternity care services by providing parents access to medically accurate information and social support. Additionally, more experienced mothers can engage in fulfilling experiences through volunteering for new mothers who may benefit from informational, appraisal and emotional support. Reporting method This study follows the reporting guidelines as stated by the Consolidated criteria for reporting qualitative research (COREQ) checklist. Patient or Public Contribution Parents and peer volunteers contributed ideas that aided with the design of the mobile app. Many topics added to the educational materials were suggested by these parents as well. What does this paper contribute to the wider global clinical community? This study showed that sufficient training can be provided to lay peer volunteers to help them support other parents, buffering the pressure exerted on the healthcare industry due to the rising demand for healthcare services. The provision of such support is also beneficial for the peer volunteers themselves, as they find it meaningful and educational. Program developers of parenting and peer volunteering interventions can draw on the findings of this study to improve the effectiveness of these programs.</description><identifier>ISSN: 0309-2402</identifier><identifier>EISSN: 1365-2648</identifier><identifier>DOI: 10.1111/jan.15867</identifier><identifier>PMID: 37706224</identifier><language>eng</language><publisher>England: Wiley Subscription Services, Inc</publisher><subject>Appraisal ; Educational materials ; Emotional support ; Healing ; Health care ; Intervention ; Interviews ; Maternal child nursing ; Maternal depression ; Mental depression ; Mothers ; Parents &amp; parenting ; Past experiences ; Peer tutoring ; Peers ; Perceptions ; Perinatal period ; Postpartum depression ; Postpartum period ; Qualitative research ; Self disclosure ; Social support ; Volunteers</subject><ispartof>Journal of advanced nursing, 2024-03, Vol.80 (3), p.1072-1083</ispartof><rights>2023 John Wiley &amp; Sons Ltd.</rights><rights>2024 John Wiley &amp; Sons Ltd.</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><cites>FETCH-LOGICAL-c3137-1b73f5e316627df20292ed222f5b9acc4832f3e77892fc3dd2747c46981643fe3</cites><orcidid>0000-0001-5583-2814 ; 0000-0002-9559-0909</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://onlinelibrary.wiley.com/doi/pdf/10.1111%2Fjan.15867$$EPDF$$P50$$Gwiley$$H</linktopdf><linktohtml>$$Uhttps://onlinelibrary.wiley.com/doi/full/10.1111%2Fjan.15867$$EHTML$$P50$$Gwiley$$H</linktohtml><link.rule.ids>314,780,784,1417,27923,27924,30998,45573,45574</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/37706224$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Shorey, Shefaly</creatorcontrib><creatorcontrib>Tam, Thiam Chye</creatorcontrib><creatorcontrib>Thilagamangai</creatorcontrib><creatorcontrib>Mathews, Jancy</creatorcontrib><creatorcontrib>Lim, Siew Hoon</creatorcontrib><creatorcontrib>Shi, Luming</creatorcontrib><creatorcontrib>Chua, Jing Shi</creatorcontrib><creatorcontrib>Chan, Yiong Huak</creatorcontrib><creatorcontrib>Law, Evelyn</creatorcontrib><creatorcontrib>Chee, Cornelia</creatorcontrib><creatorcontrib>Chong, Yap Seng</creatorcontrib><title>‘Been there, experienced that’: A qualitative study on the experiences and perceptions of online peer volunteers in supporting Singaporean mothers at risk of depression</title><title>Journal of advanced nursing</title><addtitle>J Adv Nurs</addtitle><description>Background Online peer support is a useful source of support for parents during the perinatal period, associated with improved psychological outcomes. Past research has found that peer support providers themselves gain from providing peer support as well, making it mutually beneficial. As current maternity care services are insufficient to meet the support needs of parents, the Supportive Parenting App (SPA) intervention was developed to offer them informational, appraisal and emotional support during the perinatal period. It consists of mobile health application‐based educational support and online peer support provided by trained peer volunteers, to prevent the development of postnatal depression. Objective To explore the experiences of peer volunteers with providing online peer support to parents during the perinatal period, as well as to identify areas of improvement for the SPA intervention. Methods A qualitative descriptive design was adopted. This study took place from October 2020 to August 2021 in two tertiary public healthcare institutions in Singapore. A total of 18 peer volunteers were invited for individual semi‐structured interviews. The interviews were audio recorded and transcribed verbatim, and thematic analysis was used to analyse the data. Results Four themes were emerged as follows: (1) ‘Being there’: Reminiscing about and healing of own postnatal depression experience; (2) Building rapport with parents; (3) Parents in mind: Mutual sharing of knowledge and how to support new parents better; (4) Ensuring good quality peer support. Conclusions The peer volunteers felt that their experience was fulfilling and healing. Frequent contact, sharing of SPA resources and self‐disclosure were found to help engage the new parents and build rapport between peer volunteers and parents. Challenges described by the peer volunteers have identified possible areas in which the SPA intervention can be improved. Implications for care Communication between peer program facilitators, managers and peer volunteers can be enhanced to ensure that peer volunteers are more sensitive and precise when providing support or information. This can improve rapport building between parents and peer volunteers, which will in turn maximize the benefits that parents can reap through online peer‐to‐peer support. Impact This study explored the perceptions of peer volunteers who provided online peer support to parents across the perinatal period. Peer volunteers felt that the SPA intervention was meaningful and that providing peer support was a healing experience. They were able to learn about the experiences of other mothers with postpartum depression while sharing their own past experiences. Thus, both parents and peer volunteers can benefit from engaging in online peer support programs. Technology‐based interventions like the Supportive Parenting App (SPA) can be a suitable complement to maternity care services by providing parents access to medically accurate information and social support. Additionally, more experienced mothers can engage in fulfilling experiences through volunteering for new mothers who may benefit from informational, appraisal and emotional support. Reporting method This study follows the reporting guidelines as stated by the Consolidated criteria for reporting qualitative research (COREQ) checklist. Patient or Public Contribution Parents and peer volunteers contributed ideas that aided with the design of the mobile app. Many topics added to the educational materials were suggested by these parents as well. What does this paper contribute to the wider global clinical community? This study showed that sufficient training can be provided to lay peer volunteers to help them support other parents, buffering the pressure exerted on the healthcare industry due to the rising demand for healthcare services. The provision of such support is also beneficial for the peer volunteers themselves, as they find it meaningful and educational. Program developers of parenting and peer volunteering interventions can draw on the findings of this study to improve the effectiveness of these programs.</description><subject>Appraisal</subject><subject>Educational materials</subject><subject>Emotional support</subject><subject>Healing</subject><subject>Health care</subject><subject>Intervention</subject><subject>Interviews</subject><subject>Maternal child nursing</subject><subject>Maternal depression</subject><subject>Mental depression</subject><subject>Mothers</subject><subject>Parents &amp; parenting</subject><subject>Past experiences</subject><subject>Peer tutoring</subject><subject>Peers</subject><subject>Perceptions</subject><subject>Perinatal period</subject><subject>Postpartum depression</subject><subject>Postpartum period</subject><subject>Qualitative research</subject><subject>Self disclosure</subject><subject>Social support</subject><subject>Volunteers</subject><issn>0309-2402</issn><issn>1365-2648</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2024</creationdate><recordtype>article</recordtype><sourceid>7QJ</sourceid><recordid>eNp1kd1uFCEUgImxsWv1whcwJN5o0mn522HGu7Xxp6bRC_WasHBQ1lmYAlPduz6GfQefqk8i263GmMgFcE4-Pg4chB5RckTrOF7pcETnXSvvoBnl7bxhrejuohnhpG-YIGwf3c95RQjljLF7aJ9LSVrGxAz9vL788QIg4PIFEhxi-D5C8hAM2JrS5fry6jle4PNJD77o4i8A5zLZDY43R_7iM9bB4hoZGIuPIePoKjX4ADULCV_EYQql7jL2AedpHGMqPnzGH-qkawA64HXcFlJdBSefv24dFsYEOVflA7Tn9JDh4e16gD69evnx5E1z9v716cnirDGcctnQpeRuDpy2LZPWMcJ6Bra-3M2XvTZGdJw5DlJ2PXOGW8ukkEa0fUdbwR3wA_R05x1TPJ8gF7X22cAw6ABxyop19X_7thOyok_-QVdxSqFWp-qtghIh-i31bEeZFHNO4NSY_FqnjaJEbVuoagvVTQsr-_jWOC3XYP-Qv3tWgeMd8M0PsPm_Sb1dvNspfwFzfanl</recordid><startdate>202403</startdate><enddate>202403</enddate><creator>Shorey, Shefaly</creator><creator>Tam, Thiam Chye</creator><creator>Thilagamangai</creator><creator>Mathews, Jancy</creator><creator>Lim, Siew Hoon</creator><creator>Shi, Luming</creator><creator>Chua, Jing Shi</creator><creator>Chan, Yiong Huak</creator><creator>Law, Evelyn</creator><creator>Chee, Cornelia</creator><creator>Chong, Yap Seng</creator><general>Wiley Subscription Services, Inc</general><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7QJ</scope><scope>ASE</scope><scope>FPQ</scope><scope>K6X</scope><scope>NAPCQ</scope><scope>7X8</scope><orcidid>https://orcid.org/0000-0001-5583-2814</orcidid><orcidid>https://orcid.org/0000-0002-9559-0909</orcidid></search><sort><creationdate>202403</creationdate><title>‘Been there, experienced that’: A qualitative study on the experiences and perceptions of online peer volunteers in supporting Singaporean mothers at risk of depression</title><author>Shorey, Shefaly ; Tam, Thiam Chye ; Thilagamangai ; Mathews, Jancy ; Lim, Siew Hoon ; Shi, Luming ; Chua, Jing Shi ; Chan, Yiong Huak ; Law, Evelyn ; Chee, Cornelia ; Chong, Yap Seng</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c3137-1b73f5e316627df20292ed222f5b9acc4832f3e77892fc3dd2747c46981643fe3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2024</creationdate><topic>Appraisal</topic><topic>Educational materials</topic><topic>Emotional support</topic><topic>Healing</topic><topic>Health care</topic><topic>Intervention</topic><topic>Interviews</topic><topic>Maternal child nursing</topic><topic>Maternal depression</topic><topic>Mental depression</topic><topic>Mothers</topic><topic>Parents &amp; parenting</topic><topic>Past experiences</topic><topic>Peer tutoring</topic><topic>Peers</topic><topic>Perceptions</topic><topic>Perinatal period</topic><topic>Postpartum depression</topic><topic>Postpartum period</topic><topic>Qualitative research</topic><topic>Self disclosure</topic><topic>Social support</topic><topic>Volunteers</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Shorey, Shefaly</creatorcontrib><creatorcontrib>Tam, Thiam Chye</creatorcontrib><creatorcontrib>Thilagamangai</creatorcontrib><creatorcontrib>Mathews, Jancy</creatorcontrib><creatorcontrib>Lim, Siew Hoon</creatorcontrib><creatorcontrib>Shi, Luming</creatorcontrib><creatorcontrib>Chua, Jing Shi</creatorcontrib><creatorcontrib>Chan, Yiong Huak</creatorcontrib><creatorcontrib>Law, Evelyn</creatorcontrib><creatorcontrib>Chee, Cornelia</creatorcontrib><creatorcontrib>Chong, Yap Seng</creatorcontrib><collection>PubMed</collection><collection>CrossRef</collection><collection>Applied Social Sciences Index &amp; Abstracts (ASSIA)</collection><collection>British Nursing Index</collection><collection>British Nursing Index (BNI) (1985 to Present)</collection><collection>British Nursing Index</collection><collection>Nursing &amp; Allied Health Premium</collection><collection>MEDLINE - Academic</collection><jtitle>Journal of advanced nursing</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Shorey, Shefaly</au><au>Tam, Thiam Chye</au><au>Thilagamangai</au><au>Mathews, Jancy</au><au>Lim, Siew Hoon</au><au>Shi, Luming</au><au>Chua, Jing Shi</au><au>Chan, Yiong Huak</au><au>Law, Evelyn</au><au>Chee, Cornelia</au><au>Chong, Yap Seng</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>‘Been there, experienced that’: A qualitative study on the experiences and perceptions of online peer volunteers in supporting Singaporean mothers at risk of depression</atitle><jtitle>Journal of advanced nursing</jtitle><addtitle>J Adv Nurs</addtitle><date>2024-03</date><risdate>2024</risdate><volume>80</volume><issue>3</issue><spage>1072</spage><epage>1083</epage><pages>1072-1083</pages><issn>0309-2402</issn><eissn>1365-2648</eissn><abstract>Background Online peer support is a useful source of support for parents during the perinatal period, associated with improved psychological outcomes. Past research has found that peer support providers themselves gain from providing peer support as well, making it mutually beneficial. As current maternity care services are insufficient to meet the support needs of parents, the Supportive Parenting App (SPA) intervention was developed to offer them informational, appraisal and emotional support during the perinatal period. It consists of mobile health application‐based educational support and online peer support provided by trained peer volunteers, to prevent the development of postnatal depression. Objective To explore the experiences of peer volunteers with providing online peer support to parents during the perinatal period, as well as to identify areas of improvement for the SPA intervention. Methods A qualitative descriptive design was adopted. This study took place from October 2020 to August 2021 in two tertiary public healthcare institutions in Singapore. A total of 18 peer volunteers were invited for individual semi‐structured interviews. The interviews were audio recorded and transcribed verbatim, and thematic analysis was used to analyse the data. Results Four themes were emerged as follows: (1) ‘Being there’: Reminiscing about and healing of own postnatal depression experience; (2) Building rapport with parents; (3) Parents in mind: Mutual sharing of knowledge and how to support new parents better; (4) Ensuring good quality peer support. Conclusions The peer volunteers felt that their experience was fulfilling and healing. Frequent contact, sharing of SPA resources and self‐disclosure were found to help engage the new parents and build rapport between peer volunteers and parents. Challenges described by the peer volunteers have identified possible areas in which the SPA intervention can be improved. Implications for care Communication between peer program facilitators, managers and peer volunteers can be enhanced to ensure that peer volunteers are more sensitive and precise when providing support or information. This can improve rapport building between parents and peer volunteers, which will in turn maximize the benefits that parents can reap through online peer‐to‐peer support. Impact This study explored the perceptions of peer volunteers who provided online peer support to parents across the perinatal period. Peer volunteers felt that the SPA intervention was meaningful and that providing peer support was a healing experience. They were able to learn about the experiences of other mothers with postpartum depression while sharing their own past experiences. Thus, both parents and peer volunteers can benefit from engaging in online peer support programs. Technology‐based interventions like the Supportive Parenting App (SPA) can be a suitable complement to maternity care services by providing parents access to medically accurate information and social support. Additionally, more experienced mothers can engage in fulfilling experiences through volunteering for new mothers who may benefit from informational, appraisal and emotional support. Reporting method This study follows the reporting guidelines as stated by the Consolidated criteria for reporting qualitative research (COREQ) checklist. Patient or Public Contribution Parents and peer volunteers contributed ideas that aided with the design of the mobile app. Many topics added to the educational materials were suggested by these parents as well. What does this paper contribute to the wider global clinical community? This study showed that sufficient training can be provided to lay peer volunteers to help them support other parents, buffering the pressure exerted on the healthcare industry due to the rising demand for healthcare services. The provision of such support is also beneficial for the peer volunteers themselves, as they find it meaningful and educational. Program developers of parenting and peer volunteering interventions can draw on the findings of this study to improve the effectiveness of these programs.</abstract><cop>England</cop><pub>Wiley Subscription Services, Inc</pub><pmid>37706224</pmid><doi>10.1111/jan.15867</doi><tpages>12</tpages><orcidid>https://orcid.org/0000-0001-5583-2814</orcidid><orcidid>https://orcid.org/0000-0002-9559-0909</orcidid></addata></record>
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source Applied Social Sciences Index & Abstracts (ASSIA); Wiley Online Library All Journals
subjects Appraisal
Educational materials
Emotional support
Healing
Health care
Intervention
Interviews
Maternal child nursing
Maternal depression
Mental depression
Mothers
Parents & parenting
Past experiences
Peer tutoring
Peers
Perceptions
Perinatal period
Postpartum depression
Postpartum period
Qualitative research
Self disclosure
Social support
Volunteers
title ‘Been there, experienced that’: A qualitative study on the experiences and perceptions of online peer volunteers in supporting Singaporean mothers at risk of depression
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