Social Workers as Information Navigators: Insights into the Use of the Web for Serving Clients
Abstract Social workers’ critical role as service navigators on behalf of their clients is expanding in the online space at a faster pace than ever before. This study examined the process and outcome of online information navigation through the lens of service providers and service users based on ob...
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| Veröffentlicht in: | Social work (New York) 2022-09, Vol.67 (4), p.351-361 |
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| container_end_page | 361 |
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| container_title | Social work (New York) |
| container_volume | 67 |
| creator | Lee, Wonhyung Lee, Eunwoo |
| description | Abstract
Social workers’ critical role as service navigators on behalf of their clients is expanding in the online space at a faster pace than ever before. This study examined the process and outcome of online information navigation through the lens of service providers and service users based on observational and interactive surveys. T tests and correlation results showed that human services providers demonstrated a higher capacity to visit more websites and yield more accurate search outcomes in a similar duration of time compared with general service users. Results suggest that digital literacy for navigating information online can be improved through educational opportunities. At the same time, both groups shared some common feedback on desired features for future service navigation online, including but not limited to an open search bar, search filters, instruction videos, live chat, and discussion forums for seeking mutual help and networking. The findings bear implications for formulating the roles, responsibilities, and desired competencies of social workers for online service navigation in the digital and postpandemic future. |
| doi_str_mv | 10.1093/sw/swac028 |
| format | Article |
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Social workers’ critical role as service navigators on behalf of their clients is expanding in the online space at a faster pace than ever before. This study examined the process and outcome of online information navigation through the lens of service providers and service users based on observational and interactive surveys. T tests and correlation results showed that human services providers demonstrated a higher capacity to visit more websites and yield more accurate search outcomes in a similar duration of time compared with general service users. Results suggest that digital literacy for navigating information online can be improved through educational opportunities. At the same time, both groups shared some common feedback on desired features for future service navigation online, including but not limited to an open search bar, search filters, instruction videos, live chat, and discussion forums for seeking mutual help and networking. The findings bear implications for formulating the roles, responsibilities, and desired competencies of social workers for online service navigation in the digital and postpandemic future.</description><identifier>ISSN: 0037-8046</identifier><identifier>EISSN: 1545-6846</identifier><identifier>DOI: 10.1093/sw/swac028</identifier><language>eng</language><publisher>Oxford: Oxford University Press</publisher><subject>Navigation (Information Systems) ; Social Work ; Social workers</subject><ispartof>Social work (New York), 2022-09, Vol.67 (4), p.351-361</ispartof><rights>2022 National Association of Social Workers 2022</rights><rights>2022 National Association of Social Workers</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><cites>FETCH-LOGICAL-c334t-70acac6e630dd34a903d706e0be1feb00d9f1a1ce187737890b28983577ab6be3</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,776,780,1578,27903,27904</link.rule.ids></links><search><creatorcontrib>Lee, Wonhyung</creatorcontrib><creatorcontrib>Lee, Eunwoo</creatorcontrib><title>Social Workers as Information Navigators: Insights into the Use of the Web for Serving Clients</title><title>Social work (New York)</title><description>Abstract
Social workers’ critical role as service navigators on behalf of their clients is expanding in the online space at a faster pace than ever before. This study examined the process and outcome of online information navigation through the lens of service providers and service users based on observational and interactive surveys. T tests and correlation results showed that human services providers demonstrated a higher capacity to visit more websites and yield more accurate search outcomes in a similar duration of time compared with general service users. Results suggest that digital literacy for navigating information online can be improved through educational opportunities. At the same time, both groups shared some common feedback on desired features for future service navigation online, including but not limited to an open search bar, search filters, instruction videos, live chat, and discussion forums for seeking mutual help and networking. The findings bear implications for formulating the roles, responsibilities, and desired competencies of social workers for online service navigation in the digital and postpandemic future.</description><subject>Navigation (Information Systems)</subject><subject>Social Work</subject><subject>Social workers</subject><issn>0037-8046</issn><issn>1545-6846</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2022</creationdate><recordtype>article</recordtype><recordid>eNp90F9LwzAQAPAgCs7pi58gIIII1UvTJqlvMvwzGPowx94saXfdol0zc92G397qfPJBOLjj-N1xHGOnAq4EZPKatl3YEmKzx3oiTdJImUTtsx6A1JGBRB2yI6I3ABFrED32OvalszWf-vCOgbglPmwqH5a2db7hT3bj5rb1gW66Prn5oiXumtbzdoF8Qsh99VNOseDdGB9j2Lhmzge1w6alY3ZQ2Zrw5Df32eT-7mXwGI2eH4aD21FUSpm0kQZb2lKhkjCbycRmIGcaFEKBosICYJZVwooShdFaapNBEZvMyFRrW6gCZZ9d7Paugv9YI7X50lGJdW0b9GvKY5UpAG102tGzP_TNr0PTXZfHWqQmhliKTl3uVBk8UcAqXwW3tOEzF5B_vzqnbf776g6f77Bfr_5zX78WfqA</recordid><startdate>20220912</startdate><enddate>20220912</enddate><creator>Lee, Wonhyung</creator><creator>Lee, Eunwoo</creator><general>Oxford University Press</general><scope>AAYXX</scope><scope>CITATION</scope><scope>4T-</scope><scope>K7.</scope><scope>K9.</scope><scope>NAPCQ</scope><scope>7X8</scope></search><sort><creationdate>20220912</creationdate><title>Social Workers as Information Navigators: Insights into the Use of the Web for Serving Clients</title><author>Lee, Wonhyung ; Lee, Eunwoo</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c334t-70acac6e630dd34a903d706e0be1feb00d9f1a1ce187737890b28983577ab6be3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2022</creationdate><topic>Navigation (Information Systems)</topic><topic>Social Work</topic><topic>Social workers</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Lee, Wonhyung</creatorcontrib><creatorcontrib>Lee, Eunwoo</creatorcontrib><collection>CrossRef</collection><collection>Docstoc</collection><collection>ProQuest Criminal Justice (Alumni)</collection><collection>ProQuest Health & Medical Complete (Alumni)</collection><collection>Nursing & Allied Health Premium</collection><collection>MEDLINE - Academic</collection><jtitle>Social work (New York)</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Lee, Wonhyung</au><au>Lee, Eunwoo</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Social Workers as Information Navigators: Insights into the Use of the Web for Serving Clients</atitle><jtitle>Social work (New York)</jtitle><date>2022-09-12</date><risdate>2022</risdate><volume>67</volume><issue>4</issue><spage>351</spage><epage>361</epage><pages>351-361</pages><issn>0037-8046</issn><eissn>1545-6846</eissn><abstract>Abstract
Social workers’ critical role as service navigators on behalf of their clients is expanding in the online space at a faster pace than ever before. This study examined the process and outcome of online information navigation through the lens of service providers and service users based on observational and interactive surveys. T tests and correlation results showed that human services providers demonstrated a higher capacity to visit more websites and yield more accurate search outcomes in a similar duration of time compared with general service users. Results suggest that digital literacy for navigating information online can be improved through educational opportunities. At the same time, both groups shared some common feedback on desired features for future service navigation online, including but not limited to an open search bar, search filters, instruction videos, live chat, and discussion forums for seeking mutual help and networking. The findings bear implications for formulating the roles, responsibilities, and desired competencies of social workers for online service navigation in the digital and postpandemic future.</abstract><cop>Oxford</cop><pub>Oxford University Press</pub><doi>10.1093/sw/swac028</doi><tpages>11</tpages></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 0037-8046 |
| ispartof | Social work (New York), 2022-09, Vol.67 (4), p.351-361 |
| issn | 0037-8046 1545-6846 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_2696007875 |
| source | Oxford University Press Journals All Titles (1996-Current); Education Source |
| subjects | Navigation (Information Systems) Social Work Social workers |
| title | Social Workers as Information Navigators: Insights into the Use of the Web for Serving Clients |
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