Investigation of usability problems of electronic medical record systems in the emergency department
BACKGROUND: Despite the benefits of using electronic medical record (EMR) systems, existing studies show that many healthcare providers are uncertain regarding their usability. The usability issues of these systems decrease their efficiency, discourage clinicians, and cause dissatisfaction among pat...
Gespeichert in:
| Veröffentlicht in: | Work (Reading, Mass.) Mass.), 2022-01, Vol.72 (1), p.221-238 |
|---|---|
| Hauptverfasser: | , , , , , , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 238 |
|---|---|
| container_issue | 1 |
| container_start_page | 221 |
| container_title | Work (Reading, Mass.) |
| container_volume | 72 |
| creator | Shin, Gee Won Lee, Yura Park, Taezoon Cho, Insook Yun, Myung Hwan Bahn, Sangwoo Lee, Jae-Ho |
| description | BACKGROUND:
Despite the benefits of using electronic medical record (EMR) systems, existing studies show that many healthcare providers are uncertain regarding their usability. The usability issues of these systems decrease their efficiency, discourage clinicians, and cause dissatisfaction among patients, which may result in safety risks and harm.
OBJECTIVE:
The aim of this study was to collect and analyze EMR system usability problems from actual users. Practical user interface guidelines were presented based on the medical practices of these users.
METHODS:
Employing an online questionnaire with a seven-point Likert scale, usability issues of EMR systems were collected from 200 emergency department healthcare providers (103 physicians (medical doctors) and 97 nurses) from South Korea.
RESULTS:
The most common usability problem among the physicians and nurses was generating in-patient selection. This pertained to the difficulty in finding the required information on-screen because of poor visibility and a lack of distinctiveness.
CONCLUSIONS:
The major problems of EMR systems and their causes were identified. It is recommended that intensive visual enhancement of EMR system interfaces should be implemented to support user tasks. By providing a better understanding of the current usability problems among medical practitioners, the results of this study can be useful for developing EMR systems with increased effectiveness and efficiency. |
| doi_str_mv | 10.3233/WOR-205262 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_miscellaneous_2540728698</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sage_id>10.3233_WOR-205262</sage_id><sourcerecordid>2540728698</sourcerecordid><originalsourceid>FETCH-LOGICAL-c347t-24a47f109f807884b9db4dd7a0549f4071ae33eb44ff653f31cfa3c7fab51863</originalsourceid><addsrcrecordid>eNptkNtKAzEQhoMoVqs3PoAEvFCE1Zx2s3spxUOhUJCCl0s2O6kpe6hJVujbm9KqIF7NMHz8M_MhdEHJHWec37_NXxNGUpaxA3RCc5kmBZPkMPYkpUmR03SETr1fEUIYI8UxGnFBY8PECaqn3Sf4YJcq2L7DvcGDV5VtbNjgteurBlq_nUIDOri-sxq3UFutGuxA967GfuPDFrIdDu-AoQW3hE5vcA1r5UILXThDR0Y1Hs73dYwWT4-LyUsymz9PJw-zRHMhQ8KEEtJQUpicyDwXVVFXoq6lIqkojCCSKuAcKiGMyVJuONVGcS2NqlKaZ3yMbnax8fCPIX5VttZraBrVQT_4kqUxg-VZkUf06g-66gfXxeNKlkmSZTKTIlK3O0q73nsHplw72yq3KSkpt-rLqL7cqY_w5T5yqKKiH_TbdQSud4BXS_jd90_UF0udi38</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2670667674</pqid></control><display><type>article</type><title>Investigation of usability problems of electronic medical record systems in the emergency department</title><source>EBSCOhost Business Source Complete</source><creator>Shin, Gee Won ; Lee, Yura ; Park, Taezoon ; Cho, Insook ; Yun, Myung Hwan ; Bahn, Sangwoo ; Lee, Jae-Ho</creator><creatorcontrib>Shin, Gee Won ; Lee, Yura ; Park, Taezoon ; Cho, Insook ; Yun, Myung Hwan ; Bahn, Sangwoo ; Lee, Jae-Ho</creatorcontrib><description>BACKGROUND:
Despite the benefits of using electronic medical record (EMR) systems, existing studies show that many healthcare providers are uncertain regarding their usability. The usability issues of these systems decrease their efficiency, discourage clinicians, and cause dissatisfaction among patients, which may result in safety risks and harm.
OBJECTIVE:
The aim of this study was to collect and analyze EMR system usability problems from actual users. Practical user interface guidelines were presented based on the medical practices of these users.
METHODS:
Employing an online questionnaire with a seven-point Likert scale, usability issues of EMR systems were collected from 200 emergency department healthcare providers (103 physicians (medical doctors) and 97 nurses) from South Korea.
RESULTS:
The most common usability problem among the physicians and nurses was generating in-patient selection. This pertained to the difficulty in finding the required information on-screen because of poor visibility and a lack of distinctiveness.
CONCLUSIONS:
The major problems of EMR systems and their causes were identified. It is recommended that intensive visual enhancement of EMR system interfaces should be implemented to support user tasks. By providing a better understanding of the current usability problems among medical practitioners, the results of this study can be useful for developing EMR systems with increased effectiveness and efficiency.</description><identifier>ISSN: 1051-9815</identifier><identifier>EISSN: 1875-9270</identifier><identifier>DOI: 10.3233/WOR-205262</identifier><identifier>PMID: 34120924</identifier><language>eng</language><publisher>London, England: SAGE Publications</publisher><subject>Electronic health records ; Electronic medical records ; Emergency medical care ; Emergency medical services ; Health care ; Interfaces ; Medical personnel ; Medical records ; Nurses ; Patients ; Physicians ; System effectiveness ; Usability ; Visibility</subject><ispartof>Work (Reading, Mass.), 2022-01, Vol.72 (1), p.221-238</ispartof><rights>2022 – IOS Press. All rights reserved</rights><rights>Copyright IOS Press BV 2022</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c347t-24a47f109f807884b9db4dd7a0549f4071ae33eb44ff653f31cfa3c7fab51863</citedby><cites>FETCH-LOGICAL-c347t-24a47f109f807884b9db4dd7a0549f4071ae33eb44ff653f31cfa3c7fab51863</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,780,784,27923,27924</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/34120924$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Shin, Gee Won</creatorcontrib><creatorcontrib>Lee, Yura</creatorcontrib><creatorcontrib>Park, Taezoon</creatorcontrib><creatorcontrib>Cho, Insook</creatorcontrib><creatorcontrib>Yun, Myung Hwan</creatorcontrib><creatorcontrib>Bahn, Sangwoo</creatorcontrib><creatorcontrib>Lee, Jae-Ho</creatorcontrib><title>Investigation of usability problems of electronic medical record systems in the emergency department</title><title>Work (Reading, Mass.)</title><addtitle>Work</addtitle><description>BACKGROUND:
Despite the benefits of using electronic medical record (EMR) systems, existing studies show that many healthcare providers are uncertain regarding their usability. The usability issues of these systems decrease their efficiency, discourage clinicians, and cause dissatisfaction among patients, which may result in safety risks and harm.
OBJECTIVE:
The aim of this study was to collect and analyze EMR system usability problems from actual users. Practical user interface guidelines were presented based on the medical practices of these users.
METHODS:
Employing an online questionnaire with a seven-point Likert scale, usability issues of EMR systems were collected from 200 emergency department healthcare providers (103 physicians (medical doctors) and 97 nurses) from South Korea.
RESULTS:
The most common usability problem among the physicians and nurses was generating in-patient selection. This pertained to the difficulty in finding the required information on-screen because of poor visibility and a lack of distinctiveness.
CONCLUSIONS:
The major problems of EMR systems and their causes were identified. It is recommended that intensive visual enhancement of EMR system interfaces should be implemented to support user tasks. By providing a better understanding of the current usability problems among medical practitioners, the results of this study can be useful for developing EMR systems with increased effectiveness and efficiency.</description><subject>Electronic health records</subject><subject>Electronic medical records</subject><subject>Emergency medical care</subject><subject>Emergency medical services</subject><subject>Health care</subject><subject>Interfaces</subject><subject>Medical personnel</subject><subject>Medical records</subject><subject>Nurses</subject><subject>Patients</subject><subject>Physicians</subject><subject>System effectiveness</subject><subject>Usability</subject><subject>Visibility</subject><issn>1051-9815</issn><issn>1875-9270</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2022</creationdate><recordtype>article</recordtype><recordid>eNptkNtKAzEQhoMoVqs3PoAEvFCE1Zx2s3spxUOhUJCCl0s2O6kpe6hJVujbm9KqIF7NMHz8M_MhdEHJHWec37_NXxNGUpaxA3RCc5kmBZPkMPYkpUmR03SETr1fEUIYI8UxGnFBY8PECaqn3Sf4YJcq2L7DvcGDV5VtbNjgteurBlq_nUIDOri-sxq3UFutGuxA967GfuPDFrIdDu-AoQW3hE5vcA1r5UILXThDR0Y1Hs73dYwWT4-LyUsymz9PJw-zRHMhQ8KEEtJQUpicyDwXVVFXoq6lIqkojCCSKuAcKiGMyVJuONVGcS2NqlKaZ3yMbnax8fCPIX5VttZraBrVQT_4kqUxg-VZkUf06g-66gfXxeNKlkmSZTKTIlK3O0q73nsHplw72yq3KSkpt-rLqL7cqY_w5T5yqKKiH_TbdQSud4BXS_jd90_UF0udi38</recordid><startdate>20220101</startdate><enddate>20220101</enddate><creator>Shin, Gee Won</creator><creator>Lee, Yura</creator><creator>Park, Taezoon</creator><creator>Cho, Insook</creator><creator>Yun, Myung Hwan</creator><creator>Bahn, Sangwoo</creator><creator>Lee, Jae-Ho</creator><general>SAGE Publications</general><general>IOS Press BV</general><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7X8</scope></search><sort><creationdate>20220101</creationdate><title>Investigation of usability problems of electronic medical record systems in the emergency department</title><author>Shin, Gee Won ; Lee, Yura ; Park, Taezoon ; Cho, Insook ; Yun, Myung Hwan ; Bahn, Sangwoo ; Lee, Jae-Ho</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c347t-24a47f109f807884b9db4dd7a0549f4071ae33eb44ff653f31cfa3c7fab51863</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2022</creationdate><topic>Electronic health records</topic><topic>Electronic medical records</topic><topic>Emergency medical care</topic><topic>Emergency medical services</topic><topic>Health care</topic><topic>Interfaces</topic><topic>Medical personnel</topic><topic>Medical records</topic><topic>Nurses</topic><topic>Patients</topic><topic>Physicians</topic><topic>System effectiveness</topic><topic>Usability</topic><topic>Visibility</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Shin, Gee Won</creatorcontrib><creatorcontrib>Lee, Yura</creatorcontrib><creatorcontrib>Park, Taezoon</creatorcontrib><creatorcontrib>Cho, Insook</creatorcontrib><creatorcontrib>Yun, Myung Hwan</creatorcontrib><creatorcontrib>Bahn, Sangwoo</creatorcontrib><creatorcontrib>Lee, Jae-Ho</creatorcontrib><collection>PubMed</collection><collection>CrossRef</collection><collection>MEDLINE - Academic</collection><jtitle>Work (Reading, Mass.)</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Shin, Gee Won</au><au>Lee, Yura</au><au>Park, Taezoon</au><au>Cho, Insook</au><au>Yun, Myung Hwan</au><au>Bahn, Sangwoo</au><au>Lee, Jae-Ho</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Investigation of usability problems of electronic medical record systems in the emergency department</atitle><jtitle>Work (Reading, Mass.)</jtitle><addtitle>Work</addtitle><date>2022-01-01</date><risdate>2022</risdate><volume>72</volume><issue>1</issue><spage>221</spage><epage>238</epage><pages>221-238</pages><issn>1051-9815</issn><eissn>1875-9270</eissn><abstract>BACKGROUND:
Despite the benefits of using electronic medical record (EMR) systems, existing studies show that many healthcare providers are uncertain regarding their usability. The usability issues of these systems decrease their efficiency, discourage clinicians, and cause dissatisfaction among patients, which may result in safety risks and harm.
OBJECTIVE:
The aim of this study was to collect and analyze EMR system usability problems from actual users. Practical user interface guidelines were presented based on the medical practices of these users.
METHODS:
Employing an online questionnaire with a seven-point Likert scale, usability issues of EMR systems were collected from 200 emergency department healthcare providers (103 physicians (medical doctors) and 97 nurses) from South Korea.
RESULTS:
The most common usability problem among the physicians and nurses was generating in-patient selection. This pertained to the difficulty in finding the required information on-screen because of poor visibility and a lack of distinctiveness.
CONCLUSIONS:
The major problems of EMR systems and their causes were identified. It is recommended that intensive visual enhancement of EMR system interfaces should be implemented to support user tasks. By providing a better understanding of the current usability problems among medical practitioners, the results of this study can be useful for developing EMR systems with increased effectiveness and efficiency.</abstract><cop>London, England</cop><pub>SAGE Publications</pub><pmid>34120924</pmid><doi>10.3233/WOR-205262</doi><tpages>18</tpages></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 1051-9815 |
| ispartof | Work (Reading, Mass.), 2022-01, Vol.72 (1), p.221-238 |
| issn | 1051-9815 1875-9270 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_2540728698 |
| source | EBSCOhost Business Source Complete |
| subjects | Electronic health records Electronic medical records Emergency medical care Emergency medical services Health care Interfaces Medical personnel Medical records Nurses Patients Physicians System effectiveness Usability Visibility |
| title | Investigation of usability problems of electronic medical record systems in the emergency department |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-09T09%3A03%3A45IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Investigation%20of%20usability%20problems%20of%20electronic%20medical%20record%20systems%20in%20the%20emergency%20department&rft.jtitle=Work%20(Reading,%20Mass.)&rft.au=Shin,%20Gee%20Won&rft.date=2022-01-01&rft.volume=72&rft.issue=1&rft.spage=221&rft.epage=238&rft.pages=221-238&rft.issn=1051-9815&rft.eissn=1875-9270&rft_id=info:doi/10.3233/WOR-205262&rft_dat=%3Cproquest_cross%3E2540728698%3C/proquest_cross%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=2670667674&rft_id=info:pmid/34120924&rft_sage_id=10.3233_WOR-205262&rfr_iscdi=true |