Interactional implications of either/or-questions during telephone triage of callers with chest discomfort in out-of-hours primary care: A conversation analysis

•Triage nurses use a decision support tool during telephone triage.•The display of this tool encourages triage nurses to use either/or-questions.•Either/or-questions can lead to interactional difficulties during telephone triage.•Conversation analysis shows two problematic categories either/or-quest...

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Veröffentlicht in:	Patient education and counseling 2021-02, Vol.104 (2), p.308-314
Hauptverfasser:	Erkelens, Daphne C., van Charldorp, Tessa C., Vinck, Vera V., Wouters, Loes T., Damoiseaux, Roger A., Rutten, Frans H., Zwart, Dorien L., de Groot, Esther
Format:	Artikel
Sprache:	eng
Schlagworte:	Chest discomfort Communication Conversation analysis Multiple-choice either/or-questions Nursing Out-of-hours primary care Telehealth Telephone triage
Online-Zugang:	Volltext
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