Too Little Information: Accessibility of Information About Language Services on Hospital Websites
Hospital websites are an important resource to patients with limited English proficiency (LEP) seeking information about a facility’s language assistance services. We sought to identify the types of such services described on hospital websites in a diverse state and compare them by hospital characte...
Gespeichert in:
| Veröffentlicht in: | Journal of immigrant and minority health 2020-06, Vol.22 (3), p.433-438 |
|---|---|
| Hauptverfasser: | , , , , , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 438 |
|---|---|
| container_issue | 3 |
| container_start_page | 433 |
| container_title | Journal of immigrant and minority health |
| container_volume | 22 |
| creator | Graves, Janessa M. Moore, Megan Gonzalez, Carmen Ramos, Joana Nguyen, Lilian Vavilala, Monica S. |
| description | Hospital websites are an important resource to patients with limited English proficiency (LEP) seeking information about a facility’s language assistance services. We sought to identify the types of such services described on hospital websites in a diverse state and compare them by hospital characteristics. Washington State acute care hospital websites were systematically reviewed in February 2018 for translated content and information about language assistance services. Hospital characteristics included annual admissions and revenue, bed size and the proportion of populations with LEP in the hospital’s county. Of 93 hospitals, 10.8% provided translated websites. Interpreter services were mentioned on 81.7% of websites; access required navigation through 1–4 English webpages. Larger bed-size, higher revenue, and more admissions were positively associated with providing language services information (p |
| doi_str_mv | 10.1007/s10903-020-00978-8 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_miscellaneous_2347522103</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>2347522103</sourcerecordid><originalsourceid>FETCH-LOGICAL-c375t-aa23fa47961c2522cff24b1251bb7e1e244679547c83b2aca47374c38288582a3</originalsourceid><addsrcrecordid>eNp9kU9LAzEQxYMotla_gAcJePGymj-7m8RbKWoLBQ9WPIZszJaU7aYmWaHf3ujWKh48zcD7zZthHgDnGF1jhNhNwEggmiGCMoQE4xk_AENcFCzDgqDDfY_JAJyEsEIox5ygYzCgWHBBCzoEauEcnNsYGwNnbe38WkXr2ls41tqEYCvb2LiFrv6twnHlugjnql12amngk_HvNuEwSVMXNjaqBr6YKthowik4qlUTzNmujsDz_d1iMs3mjw-zyXieacqKmClFaK1yJkqsSUGIrmuSV5gUuKqYwYbkeclEkTPNaUWUTihluaaccF5wougIXPW-G-_eOhOiXNugTdOo1rguSEJzlnwxogm9_IOuXOfbdF2iRIkEZ7RMFOkp7V0I3tRy4-1a-a3ESH4GIPsAZApAfgUgeRq62Fl31dq87ke-P54A2gMhSe3S-J_d_9h-AFsfj7Q</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2396098736</pqid></control><display><type>article</type><title>Too Little Information: Accessibility of Information About Language Services on Hospital Websites</title><source>Applied Social Sciences Index & Abstracts (ASSIA)</source><source>MEDLINE</source><source>Sociological Abstracts</source><source>JSTOR</source><source>SpringerLink Journals - AutoHoldings</source><creator>Graves, Janessa M. ; Moore, Megan ; Gonzalez, Carmen ; Ramos, Joana ; Nguyen, Lilian ; Vavilala, Monica S.</creator><creatorcontrib>Graves, Janessa M. ; Moore, Megan ; Gonzalez, Carmen ; Ramos, Joana ; Nguyen, Lilian ; Vavilala, Monica S.</creatorcontrib><description>Hospital websites are an important resource to patients with limited English proficiency (LEP) seeking information about a facility’s language assistance services. We sought to identify the types of such services described on hospital websites in a diverse state and compare them by hospital characteristics. Washington State acute care hospital websites were systematically reviewed in February 2018 for translated content and information about language assistance services. Hospital characteristics included annual admissions and revenue, bed size and the proportion of populations with LEP in the hospital’s county. Of 93 hospitals, 10.8% provided translated websites. Interpreter services were mentioned on 81.7% of websites; access required navigation through 1–4 English webpages. Larger bed-size, higher revenue, and more admissions were positively associated with providing language services information (p < 0.01), whereas county-level population with LEP was not (p = 0.17). Many hospital websites are not translated or lack easily accessible information about language assistance services and consequently may not be a useful resource to patients with LEP.</description><identifier>ISSN: 1557-1912</identifier><identifier>EISSN: 1557-1920</identifier><identifier>DOI: 10.1007/s10903-020-00978-8</identifier><identifier>PMID: 31989353</identifier><language>eng</language><publisher>New York: Springer US</publisher><subject>Access ; Access to Information ; Accessibility ; Acute services ; Communication Barriers ; Comparative Law ; Competence ; English language ; Health Services Accessibility ; Hospitalization ; Hospitals ; Humans ; Information sources ; International & Foreign Law ; Internet ; Language ; Language varieties ; Limited English proficiency ; Limited English Speaking ; Medicine ; Medicine & Public Health ; Non-English speakers ; Original Paper ; Patients ; Private International Law ; Public Health ; Revenue ; Services ; Sociology ; Systematic review ; Translating ; Translation ; Washington ; Websites</subject><ispartof>Journal of immigrant and minority health, 2020-06, Vol.22 (3), p.433-438</ispartof><rights>Springer Science+Business Media, LLC, part of Springer Nature 2020</rights><rights>Springer Science+Business Media, LLC, part of Springer Nature 2020.</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c375t-aa23fa47961c2522cff24b1251bb7e1e244679547c83b2aca47374c38288582a3</citedby><cites>FETCH-LOGICAL-c375t-aa23fa47961c2522cff24b1251bb7e1e244679547c83b2aca47374c38288582a3</cites><orcidid>0000-0002-7659-2634</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://link.springer.com/content/pdf/10.1007/s10903-020-00978-8$$EPDF$$P50$$Gspringer$$H</linktopdf><linktohtml>$$Uhttps://link.springer.com/10.1007/s10903-020-00978-8$$EHTML$$P50$$Gspringer$$H</linktohtml><link.rule.ids>314,776,780,12826,27323,27903,27904,30978,33753,41467,42536,51297</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/31989353$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Graves, Janessa M.</creatorcontrib><creatorcontrib>Moore, Megan</creatorcontrib><creatorcontrib>Gonzalez, Carmen</creatorcontrib><creatorcontrib>Ramos, Joana</creatorcontrib><creatorcontrib>Nguyen, Lilian</creatorcontrib><creatorcontrib>Vavilala, Monica S.</creatorcontrib><title>Too Little Information: Accessibility of Information About Language Services on Hospital Websites</title><title>Journal of immigrant and minority health</title><addtitle>J Immigrant Minority Health</addtitle><addtitle>J Immigr Minor Health</addtitle><description>Hospital websites are an important resource to patients with limited English proficiency (LEP) seeking information about a facility’s language assistance services. We sought to identify the types of such services described on hospital websites in a diverse state and compare them by hospital characteristics. Washington State acute care hospital websites were systematically reviewed in February 2018 for translated content and information about language assistance services. Hospital characteristics included annual admissions and revenue, bed size and the proportion of populations with LEP in the hospital’s county. Of 93 hospitals, 10.8% provided translated websites. Interpreter services were mentioned on 81.7% of websites; access required navigation through 1–4 English webpages. Larger bed-size, higher revenue, and more admissions were positively associated with providing language services information (p < 0.01), whereas county-level population with LEP was not (p = 0.17). Many hospital websites are not translated or lack easily accessible information about language assistance services and consequently may not be a useful resource to patients with LEP.</description><subject>Access</subject><subject>Access to Information</subject><subject>Accessibility</subject><subject>Acute services</subject><subject>Communication Barriers</subject><subject>Comparative Law</subject><subject>Competence</subject><subject>English language</subject><subject>Health Services Accessibility</subject><subject>Hospitalization</subject><subject>Hospitals</subject><subject>Humans</subject><subject>Information sources</subject><subject>International & Foreign Law</subject><subject>Internet</subject><subject>Language</subject><subject>Language varieties</subject><subject>Limited English proficiency</subject><subject>Limited English Speaking</subject><subject>Medicine</subject><subject>Medicine & Public Health</subject><subject>Non-English speakers</subject><subject>Original Paper</subject><subject>Patients</subject><subject>Private International Law</subject><subject>Public Health</subject><subject>Revenue</subject><subject>Services</subject><subject>Sociology</subject><subject>Systematic review</subject><subject>Translating</subject><subject>Translation</subject><subject>Washington</subject><subject>Websites</subject><issn>1557-1912</issn><issn>1557-1920</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2020</creationdate><recordtype>article</recordtype><sourceid>EIF</sourceid><sourceid>7QJ</sourceid><sourceid>8G5</sourceid><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>AZQEC</sourceid><sourceid>BENPR</sourceid><sourceid>BHHNA</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><sourceid>GNUQQ</sourceid><sourceid>GUQSH</sourceid><sourceid>LD-</sourceid><sourceid>LD.</sourceid><sourceid>M2O</sourceid><sourceid>QXPDG</sourceid><recordid>eNp9kU9LAzEQxYMotla_gAcJePGymj-7m8RbKWoLBQ9WPIZszJaU7aYmWaHf3ujWKh48zcD7zZthHgDnGF1jhNhNwEggmiGCMoQE4xk_AENcFCzDgqDDfY_JAJyEsEIox5ygYzCgWHBBCzoEauEcnNsYGwNnbe38WkXr2ls41tqEYCvb2LiFrv6twnHlugjnql12amngk_HvNuEwSVMXNjaqBr6YKthowik4qlUTzNmujsDz_d1iMs3mjw-zyXieacqKmClFaK1yJkqsSUGIrmuSV5gUuKqYwYbkeclEkTPNaUWUTihluaaccF5wougIXPW-G-_eOhOiXNugTdOo1rguSEJzlnwxogm9_IOuXOfbdF2iRIkEZ7RMFOkp7V0I3tRy4-1a-a3ESH4GIPsAZApAfgUgeRq62Fl31dq87ke-P54A2gMhSe3S-J_d_9h-AFsfj7Q</recordid><startdate>20200601</startdate><enddate>20200601</enddate><creator>Graves, Janessa M.</creator><creator>Moore, Megan</creator><creator>Gonzalez, Carmen</creator><creator>Ramos, Joana</creator><creator>Nguyen, Lilian</creator><creator>Vavilala, Monica S.</creator><general>Springer US</general><general>Springer Nature B.V</general><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>0-V</scope><scope>3V.</scope><scope>7QJ</scope><scope>7RV</scope><scope>7T2</scope><scope>7T9</scope><scope>7U4</scope><scope>7WY</scope><scope>7WZ</scope><scope>7X7</scope><scope>7XB</scope><scope>87Z</scope><scope>88E</scope><scope>88G</scope><scope>8C1</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>8FL</scope><scope>8G5</scope><scope>ABUWG</scope><scope>AEUYN</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>BHHNA</scope><scope>C1K</scope><scope>CCPQU</scope><scope>DWI</scope><scope>DWQXO</scope><scope>FRNLG</scope><scope>FYUFA</scope><scope>F~G</scope><scope>GHDGH</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>HEHIP</scope><scope>K60</scope><scope>K6~</scope><scope>K9.</scope><scope>L.-</scope><scope>LD-</scope><scope>LD.</scope><scope>M0C</scope><scope>M0S</scope><scope>M1P</scope><scope>M2M</scope><scope>M2O</scope><scope>M2S</scope><scope>MBDVC</scope><scope>NAPCQ</scope><scope>PQBIZ</scope><scope>PQBZA</scope><scope>PQEDU</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>PSYQQ</scope><scope>Q9U</scope><scope>QXPDG</scope><scope>WZK</scope><scope>7X8</scope><orcidid>https://orcid.org/0000-0002-7659-2634</orcidid></search><sort><creationdate>20200601</creationdate><title>Too Little Information: Accessibility of Information About Language Services on Hospital Websites</title><author>Graves, Janessa M. ; Moore, Megan ; Gonzalez, Carmen ; Ramos, Joana ; Nguyen, Lilian ; Vavilala, Monica S.</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c375t-aa23fa47961c2522cff24b1251bb7e1e244679547c83b2aca47374c38288582a3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2020</creationdate><topic>Access</topic><topic>Access to Information</topic><topic>Accessibility</topic><topic>Acute services</topic><topic>Communication Barriers</topic><topic>Comparative Law</topic><topic>Competence</topic><topic>English language</topic><topic>Health Services Accessibility</topic><topic>Hospitalization</topic><topic>Hospitals</topic><topic>Humans</topic><topic>Information sources</topic><topic>International & Foreign Law</topic><topic>Internet</topic><topic>Language</topic><topic>Language varieties</topic><topic>Limited English proficiency</topic><topic>Limited English Speaking</topic><topic>Medicine</topic><topic>Medicine & Public Health</topic><topic>Non-English speakers</topic><topic>Original Paper</topic><topic>Patients</topic><topic>Private International Law</topic><topic>Public Health</topic><topic>Revenue</topic><topic>Services</topic><topic>Sociology</topic><topic>Systematic review</topic><topic>Translating</topic><topic>Translation</topic><topic>Washington</topic><topic>Websites</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Graves, Janessa M.</creatorcontrib><creatorcontrib>Moore, Megan</creatorcontrib><creatorcontrib>Gonzalez, Carmen</creatorcontrib><creatorcontrib>Ramos, Joana</creatorcontrib><creatorcontrib>Nguyen, Lilian</creatorcontrib><creatorcontrib>Vavilala, Monica S.</creatorcontrib><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>ProQuest Social Sciences Premium Collection</collection><collection>ProQuest Central (Corporate)</collection><collection>Applied Social Sciences Index & Abstracts (ASSIA)</collection><collection>ProQuest Nursing and Allied Health Journals</collection><collection>Health and Safety Science Abstracts (Full archive)</collection><collection>Linguistics and Language Behavior Abstracts (LLBA)</collection><collection>Sociological Abstracts (pre-2017)</collection><collection>ABI/INFORM Collection</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>Health & Medical Collection</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection</collection><collection>Medical Database (Alumni Edition)</collection><collection>Psychology Database (Alumni)</collection><collection>Public Health Database</collection><collection>Hospital Premium Collection</collection><collection>Hospital Premium Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection (Alumni Edition)</collection><collection>Research Library (Alumni Edition)</collection><collection>ProQuest Central (Alumni)</collection><collection>ProQuest One Sustainability</collection><collection>ProQuest Central UK/Ireland</collection><collection>Social Science Premium Collection (Proquest) (PQ_SDU_P3)</collection><collection>ProQuest Central Essentials</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>Sociological Abstracts</collection><collection>Environmental Sciences and Pollution Management</collection><collection>ProQuest One Community College</collection><collection>Sociological Abstracts</collection><collection>ProQuest Central Korea</collection><collection>Business Premium Collection (Alumni)</collection><collection>Health Research Premium Collection</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>Health Research Premium Collection (Alumni)</collection><collection>ProQuest Central Student</collection><collection>Research Library Prep</collection><collection>Sociology Collection</collection><collection>ProQuest Business Collection (Alumni Edition)</collection><collection>ProQuest Business Collection</collection><collection>ProQuest Health & Medical Complete (Alumni)</collection><collection>ABI/INFORM Professional Advanced</collection><collection>Ethnic NewsWatch</collection><collection>Ethnic NewsWatch (Alumni)</collection><collection>ABI/INFORM global</collection><collection>Health & Medical Collection (Alumni Edition)</collection><collection>PML(ProQuest Medical Library)</collection><collection>Psychology Database</collection><collection>ProQuest research library</collection><collection>Sociology Database</collection><collection>Research Library (Corporate)</collection><collection>Nursing & Allied Health Premium</collection><collection>One Business</collection><collection>ProQuest One Business (Alumni)</collection><collection>ProQuest One Education</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ProQuest One Psychology</collection><collection>ProQuest Central Basic</collection><collection>Diversity Collection</collection><collection>Sociological Abstracts (Ovid)</collection><collection>MEDLINE - Academic</collection><jtitle>Journal of immigrant and minority health</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Graves, Janessa M.</au><au>Moore, Megan</au><au>Gonzalez, Carmen</au><au>Ramos, Joana</au><au>Nguyen, Lilian</au><au>Vavilala, Monica S.</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Too Little Information: Accessibility of Information About Language Services on Hospital Websites</atitle><jtitle>Journal of immigrant and minority health</jtitle><stitle>J Immigrant Minority Health</stitle><addtitle>J Immigr Minor Health</addtitle><date>2020-06-01</date><risdate>2020</risdate><volume>22</volume><issue>3</issue><spage>433</spage><epage>438</epage><pages>433-438</pages><issn>1557-1912</issn><eissn>1557-1920</eissn><abstract>Hospital websites are an important resource to patients with limited English proficiency (LEP) seeking information about a facility’s language assistance services. We sought to identify the types of such services described on hospital websites in a diverse state and compare them by hospital characteristics. Washington State acute care hospital websites were systematically reviewed in February 2018 for translated content and information about language assistance services. Hospital characteristics included annual admissions and revenue, bed size and the proportion of populations with LEP in the hospital’s county. Of 93 hospitals, 10.8% provided translated websites. Interpreter services were mentioned on 81.7% of websites; access required navigation through 1–4 English webpages. Larger bed-size, higher revenue, and more admissions were positively associated with providing language services information (p < 0.01), whereas county-level population with LEP was not (p = 0.17). Many hospital websites are not translated or lack easily accessible information about language assistance services and consequently may not be a useful resource to patients with LEP.</abstract><cop>New York</cop><pub>Springer US</pub><pmid>31989353</pmid><doi>10.1007/s10903-020-00978-8</doi><tpages>6</tpages><orcidid>https://orcid.org/0000-0002-7659-2634</orcidid></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 1557-1912 |
| ispartof | Journal of immigrant and minority health, 2020-06, Vol.22 (3), p.433-438 |
| issn | 1557-1912 1557-1920 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_2347522103 |
| source | Applied Social Sciences Index & Abstracts (ASSIA); MEDLINE; Sociological Abstracts; JSTOR; SpringerLink Journals - AutoHoldings |
| subjects | Access Access to Information Accessibility Acute services Communication Barriers Comparative Law Competence English language Health Services Accessibility Hospitalization Hospitals Humans Information sources International & Foreign Law Internet Language Language varieties Limited English proficiency Limited English Speaking Medicine Medicine & Public Health Non-English speakers Original Paper Patients Private International Law Public Health Revenue Services Sociology Systematic review Translating Translation Washington Websites |
| title | Too Little Information: Accessibility of Information About Language Services on Hospital Websites |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-24T22%3A31%3A03IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Too%20Little%20Information:%20Accessibility%20of%20Information%20About%20Language%20Services%20on%20Hospital%20Websites&rft.jtitle=Journal%20of%20immigrant%20and%20minority%20health&rft.au=Graves,%20Janessa%20M.&rft.date=2020-06-01&rft.volume=22&rft.issue=3&rft.spage=433&rft.epage=438&rft.pages=433-438&rft.issn=1557-1912&rft.eissn=1557-1920&rft_id=info:doi/10.1007/s10903-020-00978-8&rft_dat=%3Cproquest_cross%3E2347522103%3C/proquest_cross%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=2396098736&rft_id=info:pmid/31989353&rfr_iscdi=true |