Evaluating the patient experience of an emergency burns assessment service in a UK burn unit using a service user evaluation questionnaire and process mapping

•Patients had high direct and indirect costs when attending this specialist service.•86% patients felt more confident about looking after their injury following their appointment.•70% of respondents received no printed information about their condition prior to the appointment.•Burn network design s...

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Veröffentlicht in:	Burns 2020-08, Vol.46 (5), p.1066-1072
Hauptverfasser:	Frew, Georgina H., Abraham, Isaac, Lancaster, Denise, Drake, Paul J.H., Cassell, Jackie A.
Format:	Artikel
Sprache:	eng
Schlagworte:	Burn units Quality improvement Referral and consultation Surveys and questionnaires
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