Development of a critical task methodology for furniture evaluation

In customer service operations at post offices, furniture is installed behind the clerk's counter to provide temporary storage of special mail to be collected or brought in by the customer. Such furniture allows the clerk to perform almost all required functions in full sight of the customer, p...

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Veröffentlicht in:	International journal of industrial ergonomics 1999-04, Vol.24 (1), p.115-128
Hauptverfasser:	Drury, Colin G, E. Drury-Barnes, Catherine
Format:	Artikel
Sprache:	eng
Schlagworte:	Furniture Job analysis Mail handling Methodology Product design Storage (materials) Task analysis
Online-Zugang:	Volltext
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