Modelling for the proposed roll-out of the ‘111’ service in Wales: a case study

NHS Direct Wales provides a single point of access where members of the public can telephone and seek medical support and/or advice. The service is provided for all the Health Boards in Wales by a single virtual call centre run from a main location in Swansea with 2 satellite locations. Patients in...

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Veröffentlicht in:	Health care management science 2018-06, Vol.21 (2), p.159-176
Hauptverfasser:	Tuson, Mark, England, Tracey, Behrens, Doris, Bowen, Richard, Edwards, Dorothy, Frankish, John, Kay, Jude
Format:	Artikel
Sprache:	eng
Schlagworte:	Business and Management Call centers Case studies Econometrics Emergency communications systems Health Administration Health care management Health Informatics Management Operations Research/Decision Theory Organization theory Simulation Workforce planning
Online-Zugang:	Volltext
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