Perspectives of Patients, Clinicians, and Health System Leaders on Changes Needed to Improve the Health Care and Outcomes of Older Adults With Multiple Chronic Conditions

Objective: To ascertain perspectives of multiple stakeholders on contributors to inappropriate care for older adults with multiple chronic conditions. Method: Perspectives of 36 purposively sampled patients, clinicians, health systems, and payers were elicited. Data analysis followed a constant comp...

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Veröffentlicht in:Journal of aging and health 2018-06, Vol.30 (5), p.778-799
Hauptverfasser: Ferris, Rosie, Blaum, Caroline, Kiwak, Eliza, Austin, Janet, Esterson, Jessica, Harkless, Gene, Oftedahl, Gary, Parchman, Michael, Van Ness, Peter H., Tinetti, Mary E.
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container_end_page 799
container_issue 5
container_start_page 778
container_title Journal of aging and health
container_volume 30
creator Ferris, Rosie
Blaum, Caroline
Kiwak, Eliza
Austin, Janet
Esterson, Jessica
Harkless, Gene
Oftedahl, Gary
Parchman, Michael
Van Ness, Peter H.
Tinetti, Mary E.
description Objective: To ascertain perspectives of multiple stakeholders on contributors to inappropriate care for older adults with multiple chronic conditions. Method: Perspectives of 36 purposively sampled patients, clinicians, health systems, and payers were elicited. Data analysis followed a constant comparative method. Results: Structural factors triggering burden and fragmentation include disease-based quality metrics and need to interact with multiple clinicians. The key cultural barrier identified is the assumption that “physicians know best.” Inappropriate decision making may result from inattention to trade-offs and adherence to multiple disease guidelines. Stakeholders recommended changes in culture, structure, and decision making. Care options and quality metrics should reflect a focus on patients’ priorities. Clinician–patient partnerships should reflect patients knowing their health goals and clinicians knowing how to achieve them. Access to specialty expertise should not require visits. Discussion: Stakeholders’ recommendations suggest health care redesigns that incorporate patients’ health priorities into care decisions and realign relationships across patients and clinicians.
doi_str_mv 10.1177/0898264317691166
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subjects Aged
Chronic illnesses
Decision Making
Female
Health Services for the Aged - organization & administration
Health Services for the Aged - standards
Health Services Needs and Demand - organization & administration
Health technology assessment
Humans
Male
Multiple Chronic Conditions - epidemiology
Multiple Chronic Conditions - therapy
Objectives
Older people
Patient Participation
Quality Improvement - organization & administration
title Perspectives of Patients, Clinicians, and Health System Leaders on Changes Needed to Improve the Health Care and Outcomes of Older Adults With Multiple Chronic Conditions
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