Empirical Investigation of Airline Service Quality and Passenger Satisfaction in India

Service sector has become more relatively important as it has become a most essential part of any economy. One of the industries in this service sector is the Airlines industry. Being one of the modes of transport that propels the economic activity of a Nation, it has become essential to study the q...

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Veröffentlicht in:	International journal of performability engineering 2017-03, Vol.13 (2), p.109-109
Hauptverfasser:	Suresh, S, Balachandran, T G, Sendilvelan, S
Format:	Artikel
Sprache:	eng
Schlagworte:	Airline industry Assurance Commercial aircraft Commercial planes Customer satisfaction Market segments Passengers Perception Perceptions Quality Quality of service Reliability Segments Studies
Online-Zugang:	Volltext
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