Participants' perceptions of an intervention implemented in an Action Research Nursing Documentation Project

Aims and objectives The aim of this study is to describe healthcare professionals’ experiences and perceptions of an intervention implemented in an action research project conducted to improve nursing documentation practices in four municipalities in Norway. Background Documentation of individualize...

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Veröffentlicht in:Journal of clinical nursing 2017-04, Vol.26 (7-8), p.983-993
Hauptverfasser: Vabo, Grete, Slettebø, Åshild, Fossum, Mariann
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container_end_page 993
container_issue 7-8
container_start_page 983
container_title Journal of clinical nursing
container_volume 26
creator Vabo, Grete
Slettebø, Åshild
Fossum, Mariann
description Aims and objectives The aim of this study is to describe healthcare professionals’ experiences and perceptions of an intervention implemented in an action research project conducted to improve nursing documentation practices in four municipalities in Norway. Background Documentation of individualized patient care is a continuing concern in healthcare services and could impacts the quality and safety of healthcare. Use of electronic systems has made some aspects of documentation more comprehensive, but creation of an individualized care plan remains a pressing issue. Design A qualitative descriptive design was used. Methods An action research project was conducted between 2010–2012 to improve the content and quality of nursing documentation in community healthcare services in four municipalities. One year after the project was completed four focus group interviews were conducted with healthcare professionals, one for each involved municipality. Two unit managers were interviewed individually. Qualitative content analysis was used. Results Three themes emerged: healthcare professionals perceived competing interest; they experienced that they had to manage complexity and changes; and they highlighted a clear and visible leader as important for success. Conclusions Quality improvement activities are essential. Healthcare professionals experience a complicated situation when electronic health record systems do not support workflow. Further research is recommended to focus on the functionality and user interface of electronic health record systems, and on the role of leadership when implementing changes in clinical practice. Relevance to clinical practice Stronger cooperation among policymakers, electronic health record system vendors, and healthcare professionals is essential for improving electronic health record systems and documentation practices. Involvement of end‐users in these improvements can make a difference in the way the systems are perceived in the clinical workflow.
doi_str_mv 10.1111/jocn.13389
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Background Documentation of individualized patient care is a continuing concern in healthcare services and could impacts the quality and safety of healthcare. Use of electronic systems has made some aspects of documentation more comprehensive, but creation of an individualized care plan remains a pressing issue. Design A qualitative descriptive design was used. Methods An action research project was conducted between 2010–2012 to improve the content and quality of nursing documentation in community healthcare services in four municipalities. One year after the project was completed four focus group interviews were conducted with healthcare professionals, one for each involved municipality. Two unit managers were interviewed individually. Qualitative content analysis was used. Results Three themes emerged: healthcare professionals perceived competing interest; they experienced that they had to manage complexity and changes; and they highlighted a clear and visible leader as important for success. Conclusions Quality improvement activities are essential. Healthcare professionals experience a complicated situation when electronic health record systems do not support workflow. Further research is recommended to focus on the functionality and user interface of electronic health record systems, and on the role of leadership when implementing changes in clinical practice. Relevance to clinical practice Stronger cooperation among policymakers, electronic health record system vendors, and healthcare professionals is essential for improving electronic health record systems and documentation practices. 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Background Documentation of individualized patient care is a continuing concern in healthcare services and could impacts the quality and safety of healthcare. Use of electronic systems has made some aspects of documentation more comprehensive, but creation of an individualized care plan remains a pressing issue. Design A qualitative descriptive design was used. Methods An action research project was conducted between 2010–2012 to improve the content and quality of nursing documentation in community healthcare services in four municipalities. One year after the project was completed four focus group interviews were conducted with healthcare professionals, one for each involved municipality. Two unit managers were interviewed individually. Qualitative content analysis was used. Results Three themes emerged: healthcare professionals perceived competing interest; they experienced that they had to manage complexity and changes; and they highlighted a clear and visible leader as important for success. Conclusions Quality improvement activities are essential. Healthcare professionals experience a complicated situation when electronic health record systems do not support workflow. Further research is recommended to focus on the functionality and user interface of electronic health record systems, and on the role of leadership when implementing changes in clinical practice. Relevance to clinical practice Stronger cooperation among policymakers, electronic health record system vendors, and healthcare professionals is essential for improving electronic health record systems and documentation practices. 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source MEDLINE; Wiley Online Library Journals Frontfile Complete
subjects Action research
Clinical medicine
Content analysis
Documentation
Documentation - methods
Health Services Research
Humans
implementation evidence based practice
Leadership
Norway
Nursing
nursing documentation
nursing organization
Nursing Records
Patient Care Planning - organization & administration
Perceptions
Qualitative Research
Quality
Research Design
usability issues
Workflow
title Participants' perceptions of an intervention implemented in an Action Research Nursing Documentation Project
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