A Scale for Measuring Consumer Perceptions of Corporate Social Responsibility Following the Sustainable Development Paradigm
The aim of this research is to develop and validate a measurement scale for consumer's perceptions of corporate social responsibility (CSRConsPerScale) using the three-dimensional social, environmental and economic conceptual approach as a theoretical basis. Based on the stages of measurement s...
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| Veröffentlicht in: | Journal of business ethics 2017-01, Vol.140 (2), p.243-262 |
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| container_title | Journal of business ethics |
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| creator | Alvarado-Herrera, Alejandro Bigne, Enrique Aldas-Manzano, Joaquín Curras-Perez, Rafael |
| description | The aim of this research is to develop and validate a measurement scale for consumer's perceptions of corporate social responsibility (CSRConsPerScale) using the three-dimensional social, environmental and economic conceptual approach as a theoretical basis. Based on the stages of measurement scale creation and validation suggested by DeVellis (Scale development: theory and applications, 1991) and supported by Churchill Jr.'s (J Mark Res 16(1):64-73, 1979) suggestions, five different empirical studies are developed expressly and applied to consumers of tourist services. This research involves 1147 real tourists from 24 countries in two different cultural and geographical contexts. A three-dimensional 18-item scale is proposed for measuring consumer perceptions of corporate social, environmental and economic responsibilities. This paper presents the complete development of the scale, as well as the implications and limitations of the main findings and the managerial implications. |
| doi_str_mv | 10.1007/s10551-015-2654-9 |
| format | Article |
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| ispartof | Journal of business ethics, 2017-01, Vol.140 (2), p.243-262 |
| issn | 0167-4544 1573-0697 |
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| source | PAIS Index; SpringerLink Journals; EBSCOhost Business Source Complete; JSTOR Archive Collection A-Z Listing; EBSCOhost Education Source |
| subjects | Business and Management Business Ethics Consumer behavior Consumer behaviour Consumers Economic development Education Ethics Management Perception Perceptions Philosophy Purchase intention Quality of Life Research Services Social responsibility Studies Sustainable development Tourism Validity |
| title | A Scale for Measuring Consumer Perceptions of Corporate Social Responsibility Following the Sustainable Development Paradigm |
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