Surface acting and exhaustion: The moderating role of eudaimonia

Surface acting (faking emotions) is one of the stressors experienced by contact employees during service interactions with customers, and it has implications for workers' exhaustion. One challenge of research and practice is to identify moderators that help to better understand the positive rel...

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Veröffentlicht in:	Stress and health 2017-10, Vol.33 (4), p.322-329
Hauptverfasser:	Pătraş, Luminiţa, Martínez‐Tur, Vicente, Gracia, Esther, Moliner, Carolina
Format:	Artikel
Sprache:	eng
Schlagworte:	Adult Attitude of Health Personnel Behavioral psychology Contact stresses contribution‐to‐others Emotions Emotions - physiology Employment - psychology eudaimonia Exhaustion Fatigue - psychology Female Humans Intellectual Disability - rehabilitation Male Occupational health Occupational psychology Occupational stress Personal Satisfaction Professional-Patient Relations Self Concept self‐development surface acting Well being
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