Electronic communication preferences among mothers in the neonatal intensive care unit

Objective: Mobile communication with the medical-care team has the potential to decrease stress among parents of infants admitted to the neonatal intensive care unit (NICU). We assessed mobile use and communication preferences in a population of urban minority NICU mothers. Study Design: A 30-questi...

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Veröffentlicht in:Journal of perinatology 2016-11, Vol.36 (11), p.997-1000
Hauptverfasser: Weems, M F, Graetz, I, Lan, R, DeBaer, L R, Beeman, G
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container_issue 11
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container_title Journal of perinatology
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creator Weems, M F
Graetz, I
Lan, R
DeBaer, L R
Beeman, G
description Objective: Mobile communication with the medical-care team has the potential to decrease stress among parents of infants admitted to the neonatal intensive care unit (NICU). We assessed mobile use and communication preferences in a population of urban minority NICU mothers. Study Design: A 30-question English language survey was administered to mothers of NICU patients. Results: The survey was completed by 217 mothers, 75% were Black, and 75% reported annual household income below $20 000. Only 56% had a computer with Internet access at home, but 79% used smartphones. Most (79%) have searched the Internet for health information in the past year. Receiving electronic messages about their babies was viewed favorably, and text messaging was the preferred platform. The majority of mothers felt electronic messaging would improve communication but should not replace verbal communication. Conclusion: Mobile communication is used widely in this population of NICU mothers and could potentially improve provider–parent communication and reduce parental stress.
doi_str_mv 10.1038/jp.2016.125
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subjects 692/700/1719
Adult
African Americans
Babies
Communication
Electronic messaging systems
Ethnicity
Female
Humans
Infant, Newborn
Intensive care
Intensive Care Units, Neonatal
Internet
Internet access
Male
Medicine
Medicine & Public Health
Minority & ethnic groups
Mothers
Mothers - psychology
Neonatal intensive care units
Neonates
Newborn babies
original-article
Parents
Parents - psychology
Patient Preference - psychology
Pediatric Surgery
Pediatrics
Physician-Patient Relations
Polls & surveys
Population
Portable computers
Preventive medicine
Science
Short message service
Smartphone - utilization
Smartphones
Surveys
Surveys and Questionnaires
Technology application
Text messaging
Verbal communication
Young Adult
title Electronic communication preferences among mothers in the neonatal intensive care unit
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