The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients
Background Recent research addressed the relationship between staff behaviour and challenging behaviour of individuals with an intellectual disability (ID). Consequently, research on interventions aimed at staff is warranted. The present study focused on the effectiveness of a staff training aimed a...
Gespeichert in:
| Veröffentlicht in: | Journal of intellectual disability research 2015-07, Vol.59 (7), p.599-612 |
|---|---|
| Hauptverfasser: | , , , , |
| Format: | Artikel |
| Sprache: | eng |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
| container_end_page | 612 |
|---|---|
| container_issue | 7 |
| container_start_page | 599 |
| container_title | Journal of intellectual disability research |
| container_volume | 59 |
| creator | Zijlmans, L. J. M. Embregts, P. J. C. M. Gerits, L. Bosman, A. M. T. Derksen, J. J. L. |
| description | Background
Recent research addressed the relationship between staff behaviour and challenging behaviour of individuals with an intellectual disability (ID). Consequently, research on interventions aimed at staff is warranted. The present study focused on the effectiveness of a staff training aimed at emotional intelligence and interactions between staff and clients. The effects of the training on emotional intelligence, coping style and emotions of support staff were investigated.
Method
Participants were 214 support staff working within residential settings for individuals with ID and challenging behaviour. The experimental group consisted of 76 staff members, 138 staff members participated in two different control groups. A pre‐test, post‐test, follow‐up control group design was used. Effectiveness was assessed using questionnaires addressing emotional intelligence, coping and emotions.
Results
Emotional intelligence of the experimental group changed significantly more than that of the two control groups. The experimental group showed an increase in task‐oriented coping, whereas one control group did not. The results with regard to emotions were mixed. Follow‐up data revealed that effects within the experimental group were still present four months after the training ended.
Conclusions
A staff training aimed at emotional intelligence and staff‐client interactions is effective in improving emotional intelligence and coping styles of support staff. However, the need for more research aiming at the relationship between staff characteristics, organisational factors and their mediating role in the effectiveness of staff training is emphasised. |
| doi_str_mv | 10.1111/jir.12164 |
| format | Article |
| fullrecord | <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_miscellaneous_1832249110</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><ericid>EJ1065621</ericid><sourcerecordid>1691012854</sourcerecordid><originalsourceid>FETCH-LOGICAL-c5494-193961105c23777e50583f9c1755d3f80e82d626b875edfc7ce07e9b36135c453</originalsourceid><addsrcrecordid>eNqNkcFu1DAQhiMEokvhwAOALHGBQ1qPHdvJsVq1S0sFEipqxcXKOuPiJessdtLSd-ChcZrtHpAQ-GJp_m_mH_vPspdADyCdw5ULB8BAFo-yGXApcqbK8nE2o5UsciY538uexbiilEoo5NNsjwlQoJiYZb8uviFBa9H07gY9xkg6S2JfW0v6UDvv_DWxnRkiNqTzxHkTsI5jFddd7zpft6nYY9u6a_QGSe0b4tab0N2M0CiF2owgWWJ_i-hJHDabLvRbl5E3rUPfx-fZE1u3EV9s7_3sy8nxxfx9fv5pcTo_Os-NKKoih4pXEoAKw7hSCgUVJbeVASVEw21JsWSNZHJZKoGNNcogVVgtuQQuTCH4fvZ2mpu2_DFg7PXaRZOeUHvshqih5IwVVbL4NyorwYCmjf4HBQqsFEVC3_yBrrohpK-8pyiUpeIsUe8myoQuxoBWb4Jb1-FOA9Vj8DoFr--DT-zr7cRhucZmRz4knYBXE4DBmZ18fAZUCskg6YeTfutavPu7kz47_fxgmU8dLvb4c9dRh-9aKq6Evvy40CdXV_PL4sNCf-W_AczJ0GQ</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>1690188732</pqid></control><display><type>article</type><title>The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients</title><source>MEDLINE</source><source>Access via Wiley Online Library</source><source>Applied Social Sciences Index & Abstracts (ASSIA)</source><source>Education Source</source><creator>Zijlmans, L. J. M. ; Embregts, P. J. C. M. ; Gerits, L. ; Bosman, A. M. T. ; Derksen, J. J. L.</creator><creatorcontrib>Zijlmans, L. J. M. ; Embregts, P. J. C. M. ; Gerits, L. ; Bosman, A. M. T. ; Derksen, J. J. L.</creatorcontrib><description>Background
Recent research addressed the relationship between staff behaviour and challenging behaviour of individuals with an intellectual disability (ID). Consequently, research on interventions aimed at staff is warranted. The present study focused on the effectiveness of a staff training aimed at emotional intelligence and interactions between staff and clients. The effects of the training on emotional intelligence, coping style and emotions of support staff were investigated.
Method
Participants were 214 support staff working within residential settings for individuals with ID and challenging behaviour. The experimental group consisted of 76 staff members, 138 staff members participated in two different control groups. A pre‐test, post‐test, follow‐up control group design was used. Effectiveness was assessed using questionnaires addressing emotional intelligence, coping and emotions.
Results
Emotional intelligence of the experimental group changed significantly more than that of the two control groups. The experimental group showed an increase in task‐oriented coping, whereas one control group did not. The results with regard to emotions were mixed. Follow‐up data revealed that effects within the experimental group were still present four months after the training ended.
Conclusions
A staff training aimed at emotional intelligence and staff‐client interactions is effective in improving emotional intelligence and coping styles of support staff. However, the need for more research aiming at the relationship between staff characteristics, organisational factors and their mediating role in the effectiveness of staff training is emphasised.</description><identifier>ISSN: 0964-2633</identifier><identifier>EISSN: 1365-2788</identifier><identifier>DOI: 10.1111/jir.12164</identifier><identifier>PMID: 25171725</identifier><language>eng</language><publisher>England: Blackwell Publishing Ltd</publisher><subject>Adaptation, Psychological - physiology ; Adult ; Caregivers ; challenging behaviour ; Comparative Analysis ; Control Groups ; Coping ; Emotional Intelligence ; Emotional Intelligence - physiology ; Emotional Response ; emotions ; Emotions - physiology ; Experimental Groups ; Female ; Follow-Up Studies ; Health Personnel - education ; Humans ; intellectual disabilities ; Intellectual Disability - nursing ; Interaction ; Interpersonal Relations ; Interpersonal Relationship ; Male ; Mental Retardation ; Middle Aged ; People with disabilities ; Pretests Posttests ; Problem Behavior ; Program Effectiveness ; Questionnaires ; Residential Facilities ; Residential Programs ; Staff Development ; staff training ; Training ; Young Adult</subject><ispartof>Journal of intellectual disability research, 2015-07, Vol.59 (7), p.599-612</ispartof><rights>2014 MENCAP and International Association of the Scientific Study of Intellectual and Developmental Disabilities and John Wiley & Sons Ltd</rights><rights>2014 MENCAP and International Association of the Scientific Study of Intellectual and Developmental Disabilities and John Wiley & Sons Ltd.</rights><rights>Copyright © 2015 John Wiley & Sons, Ltd.</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c5494-193961105c23777e50583f9c1755d3f80e82d626b875edfc7ce07e9b36135c453</citedby><cites>FETCH-LOGICAL-c5494-193961105c23777e50583f9c1755d3f80e82d626b875edfc7ce07e9b36135c453</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://onlinelibrary.wiley.com/doi/pdf/10.1111%2Fjir.12164$$EPDF$$P50$$Gwiley$$H</linktopdf><linktohtml>$$Uhttps://onlinelibrary.wiley.com/doi/full/10.1111%2Fjir.12164$$EHTML$$P50$$Gwiley$$H</linktohtml><link.rule.ids>314,780,784,1417,27924,27925,30999,45574,45575</link.rule.ids><backlink>$$Uhttp://eric.ed.gov/ERICWebPortal/detail?accno=EJ1065621$$DView record in ERIC$$Hfree_for_read</backlink><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/25171725$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Zijlmans, L. J. M.</creatorcontrib><creatorcontrib>Embregts, P. J. C. M.</creatorcontrib><creatorcontrib>Gerits, L.</creatorcontrib><creatorcontrib>Bosman, A. M. T.</creatorcontrib><creatorcontrib>Derksen, J. J. L.</creatorcontrib><title>The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients</title><title>Journal of intellectual disability research</title><addtitle>J Intellect Disabil Res</addtitle><description>Background
Recent research addressed the relationship between staff behaviour and challenging behaviour of individuals with an intellectual disability (ID). Consequently, research on interventions aimed at staff is warranted. The present study focused on the effectiveness of a staff training aimed at emotional intelligence and interactions between staff and clients. The effects of the training on emotional intelligence, coping style and emotions of support staff were investigated.
Method
Participants were 214 support staff working within residential settings for individuals with ID and challenging behaviour. The experimental group consisted of 76 staff members, 138 staff members participated in two different control groups. A pre‐test, post‐test, follow‐up control group design was used. Effectiveness was assessed using questionnaires addressing emotional intelligence, coping and emotions.
Results
Emotional intelligence of the experimental group changed significantly more than that of the two control groups. The experimental group showed an increase in task‐oriented coping, whereas one control group did not. The results with regard to emotions were mixed. Follow‐up data revealed that effects within the experimental group were still present four months after the training ended.
Conclusions
A staff training aimed at emotional intelligence and staff‐client interactions is effective in improving emotional intelligence and coping styles of support staff. However, the need for more research aiming at the relationship between staff characteristics, organisational factors and their mediating role in the effectiveness of staff training is emphasised.</description><subject>Adaptation, Psychological - physiology</subject><subject>Adult</subject><subject>Caregivers</subject><subject>challenging behaviour</subject><subject>Comparative Analysis</subject><subject>Control Groups</subject><subject>Coping</subject><subject>Emotional Intelligence</subject><subject>Emotional Intelligence - physiology</subject><subject>Emotional Response</subject><subject>emotions</subject><subject>Emotions - physiology</subject><subject>Experimental Groups</subject><subject>Female</subject><subject>Follow-Up Studies</subject><subject>Health Personnel - education</subject><subject>Humans</subject><subject>intellectual disabilities</subject><subject>Intellectual Disability - nursing</subject><subject>Interaction</subject><subject>Interpersonal Relations</subject><subject>Interpersonal Relationship</subject><subject>Male</subject><subject>Mental Retardation</subject><subject>Middle Aged</subject><subject>People with disabilities</subject><subject>Pretests Posttests</subject><subject>Problem Behavior</subject><subject>Program Effectiveness</subject><subject>Questionnaires</subject><subject>Residential Facilities</subject><subject>Residential Programs</subject><subject>Staff Development</subject><subject>staff training</subject><subject>Training</subject><subject>Young Adult</subject><issn>0964-2633</issn><issn>1365-2788</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2015</creationdate><recordtype>article</recordtype><sourceid>EIF</sourceid><sourceid>7QJ</sourceid><recordid>eNqNkcFu1DAQhiMEokvhwAOALHGBQ1qPHdvJsVq1S0sFEipqxcXKOuPiJessdtLSd-ChcZrtHpAQ-GJp_m_mH_vPspdADyCdw5ULB8BAFo-yGXApcqbK8nE2o5UsciY538uexbiilEoo5NNsjwlQoJiYZb8uviFBa9H07gY9xkg6S2JfW0v6UDvv_DWxnRkiNqTzxHkTsI5jFddd7zpft6nYY9u6a_QGSe0b4tab0N2M0CiF2owgWWJ_i-hJHDabLvRbl5E3rUPfx-fZE1u3EV9s7_3sy8nxxfx9fv5pcTo_Os-NKKoih4pXEoAKw7hSCgUVJbeVASVEw21JsWSNZHJZKoGNNcogVVgtuQQuTCH4fvZ2mpu2_DFg7PXaRZOeUHvshqih5IwVVbL4NyorwYCmjf4HBQqsFEVC3_yBrrohpK-8pyiUpeIsUe8myoQuxoBWb4Jb1-FOA9Vj8DoFr--DT-zr7cRhucZmRz4knYBXE4DBmZ18fAZUCskg6YeTfutavPu7kz47_fxgmU8dLvb4c9dRh-9aKq6Evvy40CdXV_PL4sNCf-W_AczJ0GQ</recordid><startdate>201507</startdate><enddate>201507</enddate><creator>Zijlmans, L. J. M.</creator><creator>Embregts, P. J. C. M.</creator><creator>Gerits, L.</creator><creator>Bosman, A. M. T.</creator><creator>Derksen, J. J. L.</creator><general>Blackwell Publishing Ltd</general><general>Wiley-Blackwell</general><general>Wiley Subscription Services, Inc</general><scope>BSCLL</scope><scope>7SW</scope><scope>BJH</scope><scope>BNH</scope><scope>BNI</scope><scope>BNJ</scope><scope>BNO</scope><scope>ERI</scope><scope>PET</scope><scope>REK</scope><scope>WWN</scope><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7QJ</scope><scope>7X8</scope><scope>ASE</scope><scope>FPQ</scope><scope>K6X</scope><scope>7TK</scope></search><sort><creationdate>201507</creationdate><title>The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients</title><author>Zijlmans, L. J. M. ; Embregts, P. J. C. M. ; Gerits, L. ; Bosman, A. M. T. ; Derksen, J. J. L.</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c5494-193961105c23777e50583f9c1755d3f80e82d626b875edfc7ce07e9b36135c453</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2015</creationdate><topic>Adaptation, Psychological - physiology</topic><topic>Adult</topic><topic>Caregivers</topic><topic>challenging behaviour</topic><topic>Comparative Analysis</topic><topic>Control Groups</topic><topic>Coping</topic><topic>Emotional Intelligence</topic><topic>Emotional Intelligence - physiology</topic><topic>Emotional Response</topic><topic>emotions</topic><topic>Emotions - physiology</topic><topic>Experimental Groups</topic><topic>Female</topic><topic>Follow-Up Studies</topic><topic>Health Personnel - education</topic><topic>Humans</topic><topic>intellectual disabilities</topic><topic>Intellectual Disability - nursing</topic><topic>Interaction</topic><topic>Interpersonal Relations</topic><topic>Interpersonal Relationship</topic><topic>Male</topic><topic>Mental Retardation</topic><topic>Middle Aged</topic><topic>People with disabilities</topic><topic>Pretests Posttests</topic><topic>Problem Behavior</topic><topic>Program Effectiveness</topic><topic>Questionnaires</topic><topic>Residential Facilities</topic><topic>Residential Programs</topic><topic>Staff Development</topic><topic>staff training</topic><topic>Training</topic><topic>Young Adult</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Zijlmans, L. J. M.</creatorcontrib><creatorcontrib>Embregts, P. J. C. M.</creatorcontrib><creatorcontrib>Gerits, L.</creatorcontrib><creatorcontrib>Bosman, A. M. T.</creatorcontrib><creatorcontrib>Derksen, J. J. L.</creatorcontrib><collection>Istex</collection><collection>ERIC</collection><collection>ERIC (Ovid)</collection><collection>ERIC</collection><collection>ERIC</collection><collection>ERIC (Legacy Platform)</collection><collection>ERIC( SilverPlatter )</collection><collection>ERIC</collection><collection>ERIC PlusText (Legacy Platform)</collection><collection>Education Resources Information Center (ERIC)</collection><collection>ERIC</collection><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>Applied Social Sciences Index & Abstracts (ASSIA)</collection><collection>MEDLINE - Academic</collection><collection>British Nursing Index</collection><collection>British Nursing Index (BNI) (1985 to Present)</collection><collection>British Nursing Index</collection><collection>Neurosciences Abstracts</collection><jtitle>Journal of intellectual disability research</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Zijlmans, L. J. M.</au><au>Embregts, P. J. C. M.</au><au>Gerits, L.</au><au>Bosman, A. M. T.</au><au>Derksen, J. J. L.</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><ericid>EJ1065621</ericid><atitle>The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients</atitle><jtitle>Journal of intellectual disability research</jtitle><addtitle>J Intellect Disabil Res</addtitle><date>2015-07</date><risdate>2015</risdate><volume>59</volume><issue>7</issue><spage>599</spage><epage>612</epage><pages>599-612</pages><issn>0964-2633</issn><eissn>1365-2788</eissn><abstract>Background
Recent research addressed the relationship between staff behaviour and challenging behaviour of individuals with an intellectual disability (ID). Consequently, research on interventions aimed at staff is warranted. The present study focused on the effectiveness of a staff training aimed at emotional intelligence and interactions between staff and clients. The effects of the training on emotional intelligence, coping style and emotions of support staff were investigated.
Method
Participants were 214 support staff working within residential settings for individuals with ID and challenging behaviour. The experimental group consisted of 76 staff members, 138 staff members participated in two different control groups. A pre‐test, post‐test, follow‐up control group design was used. Effectiveness was assessed using questionnaires addressing emotional intelligence, coping and emotions.
Results
Emotional intelligence of the experimental group changed significantly more than that of the two control groups. The experimental group showed an increase in task‐oriented coping, whereas one control group did not. The results with regard to emotions were mixed. Follow‐up data revealed that effects within the experimental group were still present four months after the training ended.
Conclusions
A staff training aimed at emotional intelligence and staff‐client interactions is effective in improving emotional intelligence and coping styles of support staff. However, the need for more research aiming at the relationship between staff characteristics, organisational factors and their mediating role in the effectiveness of staff training is emphasised.</abstract><cop>England</cop><pub>Blackwell Publishing Ltd</pub><pmid>25171725</pmid><doi>10.1111/jir.12164</doi><tpages>14</tpages></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 0964-2633 |
| ispartof | Journal of intellectual disability research, 2015-07, Vol.59 (7), p.599-612 |
| issn | 0964-2633 1365-2788 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_1832249110 |
| source | MEDLINE; Access via Wiley Online Library; Applied Social Sciences Index & Abstracts (ASSIA); Education Source |
| subjects | Adaptation, Psychological - physiology Adult Caregivers challenging behaviour Comparative Analysis Control Groups Coping Emotional Intelligence Emotional Intelligence - physiology Emotional Response emotions Emotions - physiology Experimental Groups Female Follow-Up Studies Health Personnel - education Humans intellectual disabilities Intellectual Disability - nursing Interaction Interpersonal Relations Interpersonal Relationship Male Mental Retardation Middle Aged People with disabilities Pretests Posttests Problem Behavior Program Effectiveness Questionnaires Residential Facilities Residential Programs Staff Development staff training Training Young Adult |
| title | The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients |
| url | https://sfx.bib-bvb.de/sfx_tum?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2024-12-19T06%3A57%3A47IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=The%20effectiveness%20of%20staff%20training%20focused%20on%20increasing%20emotional%20intelligence%20and%20improving%20interaction%20between%20support%20staff%20and%20clients&rft.jtitle=Journal%20of%20intellectual%20disability%20research&rft.au=Zijlmans,%20L.%20J.%20M.&rft.date=2015-07&rft.volume=59&rft.issue=7&rft.spage=599&rft.epage=612&rft.pages=599-612&rft.issn=0964-2633&rft.eissn=1365-2788&rft_id=info:doi/10.1111/jir.12164&rft_dat=%3Cproquest_cross%3E1691012854%3C/proquest_cross%3E%3Curl%3E%3C/url%3E&disable_directlink=true&sfx.directlink=off&sfx.report_link=0&rft_id=info:oai/&rft_pqid=1690188732&rft_id=info:pmid/25171725&rft_ericid=EJ1065621&rfr_iscdi=true |