Measuring airport service quality: A multidimensional approach

Currently, airports are expected to be operated as self-sufficient service organizations providing efficient and high-quality services to a variety of customers. In this context, improving airport service quality (ASQ) has become paramount. However, due to the complexity of the airport service envir...

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Veröffentlicht in:	Journal of air transport management 2016-06, Vol.53, p.85-93
Hauptverfasser:	Bezerra, George Christian Linhares, Gomes, Carlos F.
Format:	Artikel
Sprache:	eng
Schlagworte:	Airport performance Airport service quality Airports Confirmatory factor analysis Customers Domestic Equivalence Factorials Passengers Perception Quality Service quality measurement Service quality multidimensionality
Online-Zugang:	Volltext
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