Participatory democracy and the value of online community networks: An exploration of online and offline communities engaged in civil society and political activity

This article addresses the widely debated question of whether online communication through the Internet will fulfill its potential to enhance democratic processes in society. The paper reports the findings of a survey of groups engaged in some form of civic activity, in both online and offline groups. Comparisons are drawn between the responses of those engaged in both types of group to determine whether the motivations, behavior, and satisfaction of participants differ because of the medium of communication. Contrary to some expectations in the literature, the findings suggest that participants in online groups are marginally less satisfied with their participation in their group. The findings have implications for politicians, policy makers, and groups engaged in civil society when using online channels of communication for democratic discourse. ► We investigated the motivation and satisfaction of participants in civic activities. ► Participants were involved in a range of online and offline groups. ► Participants in online groups were less satisfied with their participation than those in offline groups. ► Enhancements of civic engagement in online communities were not shown by our data.