An information delivery model for banking business

•Designs an information delivery model for banking.•Develops multi criteria reporting with respect to criteria.•Finds best user to receive information using fuzzy analytical hierarchy process.•Classifies most preferred user to least preferred using fuzzy score.•Layers of this information delivery model can be applied to other domains. Banking is an enterprise consists of different levels of users with the requirement of different levels of information. We propose an information delivery model for banking business which takes information from business analysis and finds the best user for this information with respect to criteria and delivers the multi criteria reporting. There are many multi criteria decision making techniques [MCDM] available to find the best alternative in MCDM problem. We applied fuzzy MCDM technique which resolves inconsistency and uncertainty issues involved in decision making of information delivery for bank users. This model classifies most preferred user to least preferred user for the given information using fuzzy score. This information delivery model and its layers can be applied to other domains to build information delivery model.