High Accuracy of Call Triage Decision by Bayesian Network

SUMMARY A new call triage system, a key part of an emergency support system with a stochastic network model, is examined. Call triage is an operation that allows efficient choice of service grade and dispatching of a suitable rescue team service based on information obtained from a phone call. Call...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:Electronics and communications in Japan 2014-01, Vol.97 (1), p.62-69
Hauptverfasser: Yunoki, Shota, Hamagami, Tomoki, Oshige, Kenji, Kawakami, Chihiro, Suzuki, Noriyuki
Format: Artikel
Sprache:eng
Schlagworte:
Online-Zugang:Volltext
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!