High Accuracy of Call Triage Decision by Bayesian Network
SUMMARY A new call triage system, a key part of an emergency support system with a stochastic network model, is examined. Call triage is an operation that allows efficient choice of service grade and dispatching of a suitable rescue team service based on information obtained from a phone call. Call...
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Veröffentlicht in: | Electronics and communications in Japan 2014-01, Vol.97 (1), p.62-69 |
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Format: | Artikel |
Sprache: | eng |
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