Product harm crisis at the crossroads: monitoring recovery of replacement products
Company responses to product harm crises must include a decision as to whether product replacement is indicated. A model is provided to assist managers in making product replacement decisions on the basis of empirical standards. In addition, a monitoring mechanism is suggested to assess the efficacy...
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| Veröffentlicht in: | Industrial crisis quarterly 1992, Vol.6 (4), p.279-294 |
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| Hauptverfasser: | , |
| Format: | Artikel |
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| container_end_page | 294 |
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| container_issue | 4 |
| container_start_page | 279 |
| container_title | Industrial crisis quarterly |
| container_volume | 6 |
| creator | Siomkos, George J. Kurzbard, Gary |
| description | Company responses to product harm crises must include a decision as to whether product replacement is indicated. A model is provided to assist managers in making product replacement decisions on the basis of empirical standards. In addition, a monitoring mechanism is suggested to assess the efficacy of company responses after they have been undertaken. Both parts of the model, taken conjointly, provide an ongoing technique to help ensure new product replacement success. The model has the additional advantage of being generally applicable to all cases of product harm crisis management involving product recalls. |
| doi_str_mv | 10.1177/108602669200600402 |
| format | Article |
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A model is provided to assist managers in making product replacement decisions on the basis of empirical standards. In addition, a monitoring mechanism is suggested to assess the efficacy of company responses after they have been undertaken. Both parts of the model, taken conjointly, provide an ongoing technique to help ensure new product replacement success. 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A model is provided to assist managers in making product replacement decisions on the basis of empirical standards. In addition, a monitoring mechanism is suggested to assess the efficacy of company responses after they have been undertaken. Both parts of the model, taken conjointly, provide an ongoing technique to help ensure new product replacement success. The model has the additional advantage of being generally applicable to all cases of product harm crisis management involving product recalls.</abstract><cop>Thousand Oaks, CA</cop><pub>Industiral Crisis Institute Inc</pub><doi>10.1177/108602669200600402</doi><tpages>16</tpages></addata></record> |
| fulltext | fulltext |
| identifier | ISSN: 0921-8106 |
| ispartof | Industrial crisis quarterly, 1992, Vol.6 (4), p.279-294 |
| issn | 0921-8106 1086-0266 |
| language | eng |
| recordid | cdi_proquest_miscellaneous_1671338278 |
| source | SAGE Complete A-Z List; Jstor Complete Legacy |
| subjects | Capital costs Conflict management Consumer goods industries Corporate strategies Emergency management Empirical analysis Industrial management Management Market share Monitoring Organizations Product development Product management Product recalls Recall Recovery |
| title | Product harm crisis at the crossroads: monitoring recovery of replacement products |
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